Catherine Warren
Pittsburgh,PA
Summary
Enthusiastic and reliable professional server that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant guests. Skilled in anticipating guest needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Texas Roadhouse
Pittsburgh, PA
05.2023 - 07.2024
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Shorty's
Homestead, PA
11.2022 - 04.2023
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
CityWorks
Pittsburgh, PA
08.2021 - 07.2022
- Checked guests' identification before serving alcoholic beverages.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
High School Diploma -
Wesley Highlands
Whitehall, PA04.2018
Skills
Adaptability
Cash Handling
Guest Engagement
Cocktail waiting
upselling
High-volume dining
Food and beverage pairings
Multitasking Abilities
Certification
RAMP Certification.
Certificate of Completion, Elite Mixology.
Timeline
Server
Texas Roadhouse
05.2023 - 07.2024
Server
Shorty's
11.2022 - 04.2023
Server
CityWorks
08.2021 - 07.2022
High School Diploma -
Wesley Highlands