Catherine Westbrook
Parkesburg,PA
Summary
Capable Patient Representative/Scheduler dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in patient registration and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
Penn Medicine: University Of Pennsylvania Health System
01.2024 - Current
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
Radiology Scheduler
Penn Medicine Chester County Hospital
06.2023 - 01.2024
- Upheld HIPAA regulations and standards for protecting patient information.
- Retrieved medical data for physicians and patients.
- Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
- Performed software updates, upgrades and data backups.
- Studied and researched various medical terms as well as software and coding systems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Patient Representative
Penn Medicine Chester County Hospital
11.2021 - 06.2023
- Verified any changes or data updates to patient records and checked insurance information at each appointment.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Monitored patient flow throughout day to maintain appointment times and schedules.
- Informed patients of excessive wait times and offered to reschedule appointments.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Admission Coordinator
St. Martha Center for Healthcare and Rehabilitation
10.2017 - 11.2021
- Managed and coordinated inquiry, referral, and admission process as well as completing necessary paperwork related to each process
- Assisted Regional Director of Business Development,
- Director of Admissions and Administrator in preparing and implementing marketing goals and objectives
- Acts as liaison between company and outside community agencies to generate a positive image and encourage referral activities
- Informed of Medicare, Medicaid and other insurance guidelines as pertains to the position.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
Interim Administrator Assistant
St. Martha Center For Healthcare And Rehab
03.2019 - 10.2019
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of nursing personnel and activities
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
- Performed routine clerical tasks by scanning, filing and copying documents.
CERTIFIED NURSING ASSISTANT ( CNA)
Conestoga View Nursing and Rehabilitation
06.2013 - 06.2014
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Education
No Degree - Health Sciences
Delaware County Community College
Media, PACertified Nursing Assistant -
Tel Hai Retirement Community
Honey Brook, PABachelor of Science - Healthcare Data And Analytics
Carlow University
Pittsburgh, PA12.2024
Skills
- Resolving Problems
- Administrative Duties
- Building Rapport and Credibility
- Radiology Diagnostics
- Registration and Scheduling
- Database Search and Data Entry Skills
- Patient Confidentiality and Data Security
- Calm and Effective Under Pressure
- Patient Service and Assistance
- Financial Documentation
- Caring and Empathetic
- Personnel Management
Timeline
Patient Service Representative
Penn Medicine: University Of Pennsylvania Health System
01.2024 - Current
Radiology Scheduler
Penn Medicine Chester County Hospital
06.2023 - 01.2024
Patient Representative
Penn Medicine Chester County Hospital
11.2021 - 06.2023
Interim Administrator Assistant
St. Martha Center For Healthcare And Rehab
03.2019 - 10.2019
Admission Coordinator
St. Martha Center for Healthcare and Rehabilitation
10.2017 - 11.2021
CERTIFIED NURSING ASSISTANT ( CNA)
Conestoga View Nursing and Rehabilitation
06.2013 - 06.2014
No Degree - Health Sciences
Delaware County Community College
Certified Nursing Assistant -
Tel Hai Retirement Community
Bachelor of Science - Healthcare Data And Analytics
Carlow University
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