Jane McCormick
Franklin,IN
Summary
Innovative professional exceptionally well-versed in communication and team building. Ready to bring 20 years of relevant work experience to new position. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Patient Service Representative
Franciscan Physician Network
Indianapolis, IN
09.2019 - Current
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Used [Software] to schedule appointments.
- Followed document protocols to safeguard confidentiality of patient records.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Facilitated communication between patients and various departments and staff.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Patient Care Secretary
Kindred Hospice: A Gentiva
Indianapolis, IN
01.2010 - 07.2019
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Increased office productivity by transcribing over [Number] daily meetings and appointments and implementing organizational systems for documents.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Organized patient files and streamlined operations to improve efficiency.
- Implemented [Software] for digitizing and organizing over 150 medical records.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments and handling patient inquiries.
- Registered and verified patient records before triage with most up-to-date information.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Kept detailed records of office inventories and placed $[Amount] orders for more supplies.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Education
Medical Coding And Billing
MedTech College
Indianapolis, INSkills
- Verbal and Written Communication
- Patient Confidentiality and Data Security
- Communicating to Patients and Families
- Microsoft Office
- Caring and Empathetic
- Organized and Efficient
- Resolving Problems
- Providing Information and Resources
- Administrative and Office Support
Timeline
Patient Service Representative
Franciscan Physician Network
09.2019 - Current
Patient Care Secretary
Kindred Hospice: A Gentiva
01.2010 - 07.2019
Medical Coding And Billing
MedTech College