Catherine Winter
Tallahassee,Florida
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Customer Service Staff Member
Publix
06.2020 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Lake Brantley High School
Altamonte Springs, FL05.2022
Skills
- Information Security
- Data Entry
- Complaint Resolution
- Product Knowledge
- Customer Service
- Front End Coordination
Timeline
Customer Service Staff Member
Publix
06.2020 - Current
High School Diploma -
Lake Brantley High School
Similar Profiles
Nicholas WilsonNicholas Wilson
Assistant Grocery Manager at PublixAssistant Grocery Manager at Publix
Andrew HarrisAndrew Harris
Cashier/Front End Service Clerk at PublixCashier/Front End Service Clerk at Publix
Laine 'Callaway' CookLaine 'Callaway' Cook
Produce Clerk at PublixProduce Clerk at Publix
DeAnna EvansDeAnna Evans
Customer Service Representative at PublixCustomer Service Representative at Publix
Colten HintonColten Hinton
HVAC Technician at Parker Services IncHVAC Technician at Parker Services Inc