Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Affiliations
Work Preference
Quote
Software
Languages
Interests
Websites
Timeline
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Conner Kurto

Conner Kurto

Brandon,FL

Summary

Proven track record in enhancing customer service standards at Publix, adept in CRM software and complaint resolution. Excelled in staff training and team development, fostering positive change and achieving service excellence. Demonstrated critical thinking and a commitment to information security, significantly contributing to operational efficiency and customer satisfaction.

Overview

4
4
years of professional experience

Work History

Customer Service Staff Member

Publix
08.2020 - Current
  • Responded to customer requests for products, services, and company information.
  • Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Trained staff on operating procedures and company services.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Responded proactively and positively to rapid change.
  • Cross-trained and provided backup support for organizational leadership.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Maintenance Crew Member

St. Stephens Roman Catholic Church
05.2022 - 08.2023
  • Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
  • Followed safety precautions to avoid personal injury and provide safe work environment.
  • Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
  • Replaced worn or broken parts on machines and equipment.
  • Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
  • Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
  • Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.

Line Worker and Server

Chic-Fil-A
08.2022 - 01.2023
  • Learned other teammates' work tasks to train as backup.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Set up and broke down food service lines quickly to maintain service flow.

Education

Bachelor of Arts - Management

University of South Florida
Tampa, FL
05.2026

Skills

  • Complaint Handling
  • CRM Software
  • Information Security
  • Consultative Sales
  • Call Management
  • Scheduling
  • Complaint resolution
  • Account updating
  • Critical Thinking
  • Customer Service
  • Staff Training
  • Team Development

Accomplishments

  • Supervised a team of 25 staff members.
  • Monetary Transactions - Handled cash, check, credit, and automatic debit card transactions with 100% accuracy.
  • Performance Evaluation - Received the highest evaluation rating in the store for two consecutive years.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

  • St. Stephen's Catholic Church
  • Publix Supermarkets Inc.

Work Preference

Work Type

Part Time

Work Location

On-Site

Important To Me

Career advancementWork-life balanceFlexible work hoursStock Options / Equity / Profit SharingHealthcare benefitsPersonal development programsTeam Building / Company RetreatsPaid sick leaveCompany Culture

Quote

Judge a man by his questions rather than his answers.
Voltaire

Software

Basic Excel Skills

Basic Tableau Skills

Microsoft PowerPoint Skills

Microsoft Word Skills

Languages

English
Native or Bilingual

Interests

Movies/Theater

Attending symphonies, concerts, and musicals

Hockey

Drumming

Timeline

Line Worker and Server

Chic-Fil-A
08.2022 - 01.2023

Maintenance Crew Member

St. Stephens Roman Catholic Church
05.2022 - 08.2023

Customer Service Staff Member

Publix
08.2020 - Current

Bachelor of Arts - Management

University of South Florida

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Conner Kurto