Summary
Overview
Work History
Education
Skills
Timeline
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Luke Elder

Jacksonville,FL

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

4
4
years of professional experience

Work History

Customer Service Staff Member

Publix
08.2020 - Current
  • Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
  • Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
  • Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
  • Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.

Pro Loader

Lowes
07.2022 - 08.2023
  • Adhered to quality control standards by routinely inspecting packages for damage or discrepancies before loading.
  • Implemented time management techniques to balance competing priorities during fast-paced shifts.
  • Collaborated with team members to maintain a clean, organized workspace for efficient operations.
  • Maintained up-to-date knowledge of company policies, procedures, and industry best practices for optimal job performance.

Education

High School Diploma -

Parsons Christian Academy
Jacksonville, FL
05.2022

Skills

  • CRM Software
  • Assertiveness
  • Customer Focus
  • Complaint Handling
  • Money handling abilities
  • Multi-line phone talent
  • Information Security
  • Product Knowledge
  • Staff Training
  • Scheduling
  • Customer Service
  • Payment Processing

Timeline

Pro Loader

Lowes
07.2022 - 08.2023

Customer Service Staff Member

Publix
08.2020 - Current

High School Diploma -

Parsons Christian Academy

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Luke Elder