Justin Scott
Tampa,FL
Summary
Dynamic professional with proven expertise in customer service and conflict resolution, honed at Publix and the Florida Soccer Referee Association. Excelled in CRM software and assertiveness, enhancing customer satisfaction and promoting fair play. Demonstrated exceptional problem-solving abilities and critical thinking, leading to improved customer relations and teamwork. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
Work History
Customer Service Staff Member
Publix
10.2021 - Current
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
Soccer Referee
Florida Soccer Referee Association
01.2021 - 10.2022
- Managed conflicts effectively and efficiently by mediating disputes between players, coaches, and spectators when necessary.
- Monitored and managed soccer games to verify safety and promote good sportsmanship for players.
- Promoted fair play and sportsmanship by consistently applying game rules and officiating with integrity.
- Strengthened teamwork abilities by collaborating closely with assistant referees to make accurate offside calls or identify foul play incidents outside my line of sight.
Education
Bachelor of Management Studies - Human Resources Management
University of South Florida
Tampa, FL07.2025
Skills
- CRM Software
- Assertiveness
- Customer Focus
- Complaint Handling
- Critical Thinking
- Money handling abilities
Timeline
Customer Service Staff Member
Publix
10.2021 - Current
Soccer Referee
Florida Soccer Referee Association
01.2021 - 10.2022
Bachelor of Management Studies - Human Resources Management
University of South Florida