Catherine Blaise King
Madison,MS
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
8
8
years of professional experience
Work History
Customer Service Manager
Olivia’s Food Emporium
05.2016 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Worked with catering staff to establish timely preparation and delivery of food and beverage orders.
Server
Boardtown Pizza & Pints
04.2021 - 04.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
No Degree - Interdisciplinary Studies
Holmes Community College
Goodman, MSNo Degree - Interdisciplinary Studies
Northwest Community College
Oxford, MSHigh School Diploma -
St Joseph Catholic Highschool
Madison, MS05.2019
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Excellent time management skills
- Exceptional interpersonal communication
- Effective workflow management
- Verbal and written communication
- Highly motivated and reliable
Timeline
Server
Boardtown Pizza & Pints
04.2021 - 04.2022
Customer Service Manager
Olivia’s Food Emporium
05.2016 - Current
No Degree - Interdisciplinary Studies
Holmes Community College
No Degree - Interdisciplinary Studies
Northwest Community College
High School Diploma -
St Joseph Catholic Highschool
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