Catherine Colehower
Pennington
Summary
Results-driven professional with extensive experience in customer service and sales. Skilled in building client relationships, understanding needs, and delivering effective solutions. Demonstrates strong product knowledge and excels in multitasking, problem resolution, and cash management using POS systems.
Overview
12
12
years of professional experience
Work History
Bank Teller
Citizens Bank
Mercerville, NJ
04.2022 - Current
- Opening and closing procedures
- Conducted daily training sessions for staff
- Handled cash transactions accurately and securely
- Managed daily emails to ensure timely communication and cold calling
- Daily vault and cash box count - reports
- Cross-selling, promote current promotions, products and services
- Troubleshooting; TCR – ATM
- Applications used – Salesforce, BIC, One-time Servicing, OTP and Touchpoint
- Due Diligence; processing transactions correctly – fraud prevention – DAMPEN
- Process shipments, money orders, cashier checks, and confidential items
- Provided training sessions for new employees
- Executed risk management practices to ensure compliance, regulatory compliance and internal controls
- Engaged in volunteer work to benefit the community to the community – volunteer work
Customer Service and Sales
Macy's Inc
Lawrenceville, NJ
02.2020 - 04.2022
- Completed sales and processed returns to ensure customer satisfaction
- Answered customer inquiries regarding products, prices, and availability to facilitate informed purchasing decisions
- Troubleshooting
- Managed cash transactions
- Executed opening and closing tasks
Lash Consultant – Front Desk
Amazing Lash Studio
Lawrenceville, NJ
07.2019 - 01.2020
- Millennium software
- Processed cash transactions accurately
- Promoted additional products to customers
- Opening and closing procedures
- Scheduling appointments
- Proposed advertisement ideas to enhance brand visibility
- Touched base with customers – upcoming appointments, questions or concerns
- Advised clients on suitable products and services
Sales Associate
LOFT, Ann Taylor
Lawrenceville, NJ
07.2017 - 07.2019
- Organized stock to maintain inventory efficiency
- Trained employees on social media strategies to enhance online presence
- Cash handling and reports – opening and closing procedures
- Reviewed BSU promotions daily every shift; for current promos and daily team sale goal
Cashier – Customer Service
Whole Foods Market Company
Princeton, NJ
06.2014 - 10.2016
- Addressed customer inquiries about products, services, policies, and pricing to enhance customer satisfaction
- Provided product information and recommended specific items to meet customer needs
- Facilitated return process by directing unwanted items to appropriate departments for efficient restocking
- Advised customers on product features and made tailored recommendations to fulfill specific needs
Fashion Intern- ELLE Magazine
Hearst Corporation
Manhattan, NY
12.2014 - 03.2015
- Created vision boards
- Developed vision boards to effectively communicate design ideas
- Sorted and arranged merchandise for effective photo shoot setups
- Picked up merchandise from local showrooms, facilitating timely access for upcoming projects
- Categorized and organized accessories in the closet to streamline workflow
Education
Associates Degree - Fashion Merchandising and Business Administration
Mercer County Community College
Mercer, NJ, US06-2019
Skills
- Leadership
- Communication
- Financial Literacy
- Problem-solving
- Responsibility
- Adaptability
- Cash handling
- Customer Service
- Organization
- Attention to detail
- Time management
- Teamwork
Timeline
Bank Teller
Citizens Bank
04.2022 - Current
Customer Service and Sales
Macy's Inc
02.2020 - 04.2022
Lash Consultant – Front Desk
Amazing Lash Studio
07.2019 - 01.2020
Sales Associate
LOFT, Ann Taylor
07.2017 - 07.2019
Fashion Intern- ELLE Magazine
Hearst Corporation
12.2014 - 03.2015
Cashier – Customer Service
Whole Foods Market Company
06.2014 - 10.2016
Associates Degree - Fashion Merchandising and Business Administration
Mercer County Community College