Catherine Courtney O'Malley
Bethlehem,PA
Summary
Results-driven Operations Manager with expertise in team leadership, inventory management, and customer service. Proven track record in streamlining processes and enhancing performance outcomes.
Overview
20
20
years of professional experience
Work History
Operations Manager
Garden State Tile
Bethlehem, PA
06.2021 - Current
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed implementation of new ERP system to streamline business processes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
District Manager-Just Born Retail Group
Just Born Quality Confections
Bethlehem, PA
11.2016 - 01.2020
- Created budgets for each store within the district and monitored expenses to stay within budget parameters.
- Developed training programs for new staff members in the district to ensure they understand company objectives and expectations.
- Provided leadership guidance to store managers on how to best run their respective stores while meeting corporate goals.
- Conducted regular performance evaluations, providing constructive feedback to improve team effectiveness.
- Analyzed sales data from all stores within the district to identify trends and opportunities for improvement.
Retail Inventory Planning and Facilities Manager
Just Born Quality Confections
Bethlehem, PA
01.2016 - 11.2016
- Established standard store contracts and managed the appropriate vendors to ensure safety and efficiency.
- Conducted regular physical and perpetual cycle counts to maintain optimal inventory control and support operational needs.
- Executed new product merchandising through planning and implementation.
- Oversaw daily facility operations, ensuring compliance with safety and quality standards.
- Managed maintenance schedules, reducing downtime through proactive planning and coordination.
Store Manager - PEEPS & Company
Just Born Quality Confections
Bethlehem, PA
02.2012 - 01.2016
- Interviewed and hired prospective employees according to team needs.
- Cultivated a motivated team environment to drive increased productivity and streamline store operations.
- Acted as a liaison between corporate and retail stores through consistent communication and follow-up of operational and retail expectations.
- Supervised daily store operations, ensuring adherence to company standards and procedures.
Multi-Store Manager
Stride Rite
Whitehall, PA
03.2006 - 02.2012
- Directed team performance and operational processes in multiple store locations to enhance customer service quality.
- Managed payroll processes and shrink metrics to enhance operational efficiency and maintain financial integrity.
- Oversaw the merchandising set-up for all new stores and relocations within the district.
- Trained and mentored management teams, fostering a culture of continuous improvement and operational excellence.
Education
High School Diploma -
Warren Hills Regional High School
Washington, NJSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Employee relations and conflict resolution
- Warehouse operations
- Customer relationship management
- Staff development
- Inventory management
- Onboarding and orientation
Timeline
Operations Manager
Garden State Tile
06.2021 - Current
District Manager-Just Born Retail Group
Just Born Quality Confections
11.2016 - 01.2020
Retail Inventory Planning and Facilities Manager
Just Born Quality Confections
01.2016 - 11.2016
Store Manager - PEEPS & Company
Just Born Quality Confections
02.2012 - 01.2016
Multi-Store Manager
Stride Rite
03.2006 - 02.2012
High School Diploma -
Warren Hills Regional High School