Catherine (Michelle) Bowers
Clyde,TX
Summary
Personable office assistant with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping.
Overview
19
19
years of professional experience
Work History
Office Assistant
JB Cloud Insurance
Abilene, TX
11.2015 - 12.2020
- Delivered clerical support by handling range of routine and special requirements.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Oversaw automated tracking and documentation of data, client correspondence and office operations.
- Maintained staff directory and company policy handbook for human resources department.
- Executed record filing system to improve document organization and management.
- Arranged rapid office equipment repair and maintenance with vendors.
- Interacted with customers by phone, email or in-person to provide information.
- Verified accuracy of business records by consistently updating customer information.
- Met state and federal requirements for insurance standards and employment
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Managed client case load of over 1000 clients
Night Manager
Clyde One Stop
Clyde, TX
12.2012 - 12.2015
- Created nightly shift task lists to assign duties to each employee.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips, and securing deposit in vault.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Observed and monitored store's security cameras to reduce retail crimes.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Organized shift meetings to communicate and resolve issues for night operations.
- Performed forecasting to identify necessary changes for supply chain business.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Performed supplier risk evaluations and supported regulatory inspections.
- Led team of 5 employees
Federal Plan Benefit Advisor
Blue Cross Blue Shield Of Texas
Abilene, TX
04.2010 - 09.2013
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Maintained perfect quality of performance insuring accurate benefit information was provided to patients.
- Held position on two different boards to improve software and job quality
- Processed and corrected claim errors
- Assisted in leading training for over 150 new employees.
Case Manager
Home Instead
Abilene, TX
05.2009 - 12.2009
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Participated in professional growth programs to support special education improvement efforts.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Collaborated with external agencies to meet educational and transitional needs of patients.
- Monitored care giver performance and reviewed and revised Patient needs information packages.
- Educated patients and loved ones about different treatment options and outside care approaches.
Office Manager
Lighthouse Hospice
Eastland, TX
10.2008 - 04.2009
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Maintained computer and physical filing systems.
- Prepared meeting materials and took clear notes to for patient files.
- Compared vendor prices and negotiated for optimal savings.
- Arranged corporate and office conferences for company employees and guests.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Processed all billing with Medicaid and private insurance.
- Performed File audits to insure compliance with Federal and state laws.
- Oversaw schedule for 5 employees and maintained files for 160 patients.
Office Assistant
Covenant Outreach
Abilene, TX
09.2002 - 10.2008
- Delivered clerical support by handling range of routine and special requirements.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Maintained staff directory and company policy handbook for human resources department.
- Developed correspondence letters, memos and emails.
- Executed record filing system to improve document organization and management.
- Arranged rapid office equipment repair and maintenance with vendors.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Completed clerical tasks such as filing, copying and distributing mail.
Education
Business Administration And Management
Kaplan College - Phoenix
Phoenix, AZSkills
- Mail Sorting and Routing
- Calendar Management
- Microsoft Office
- Record Sorting and Filing
- Problem Solving
- Data Gathering
- Verbal and Written Communication
- Reliable and Punctual
- Data Entry
- Data Recording
- Creative Thinking
- Team Collaboration
Photography
Photography is my creative outlet and way for me to disconnect from stress and the world. I have been featured in New York City in an exhibit. As well as other exhibits around the world. I believe photography is a tool to showcase our most vulnerable moments as well as our most treasured moments!
Timeline
Office Assistant
JB Cloud Insurance
11.2015 - 12.2020
Night Manager
Clyde One Stop
12.2012 - 12.2015
Federal Plan Benefit Advisor
Blue Cross Blue Shield Of Texas
04.2010 - 09.2013
Case Manager
Home Instead
05.2009 - 12.2009
Office Manager
Lighthouse Hospice
10.2008 - 04.2009
Office Assistant
Covenant Outreach
09.2002 - 10.2008
Business Administration And Management
Kaplan College - Phoenix