Catherine Scotty Miclette

• Promoted good customer relations and premier customer satisfaction by demonstrating friendly yet professional attitude.
• Greeted high profile customers and their guests to create welcoming atmosphere.
• Assisted team with operational policies and procedures.
• Built relationships with passengers, vendor partners, charity organizations and other airlines fostering collaboration and understanding between organization and community.

Efficiently handled all aspects of travel for passengers including ticketing.rebooking, lost luggage, rerouting bags, compensations, airport amenities, hotel needs, and refunds.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled internal agent needs and received their escalated calls when necessary.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Processed all aspects of ticketing, rebooking, baggage rerouting, hotel accomodations, compensations, and refunds.