Cathertine Mattson
Chetek,WI
Summary
I am very motivated and willing to learn new things. I love the medical field and would love a chance to use my degree.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Masoncompanies
03.2021 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Medical Assistant
Marshfield Clinic
03.2020 - 11.2021
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Taught patients about medications, procedures and care plan instructions.
Education
Associate of Applied Science - Medical Assisting
Globe University
Eau Claire, WI03.2011
Skills
- Exam Room Preparation
- Medical Terminology
- Basic Laboratory Tests
- Rapid Strep Testing
- Clinical Applications
- Proper Waste Disposal
- Patient Scheduling
Timeline
Customer Service Representative
Masoncompanies
03.2021 - 03.2022
Medical Assistant
Marshfield Clinic
03.2020 - 11.2021
Associate of Applied Science - Medical Assisting
Globe University