Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Cathertine Mattson

Chetek,WI

Summary

I am very motivated and willing to learn new things. I love the medical field and would love a chance to use my degree.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Masoncompanies
03.2021 - 03.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Medical Assistant

Marshfield Clinic
03.2020 - 11.2021
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Taught patients about medications, procedures and care plan instructions.

Education

Associate of Applied Science - Medical Assisting

Globe University
Eau Claire, WI
03.2011

Skills

  • Exam Room Preparation
  • Medical Terminology
  • Basic Laboratory Tests
  • Rapid Strep Testing
  • Clinical Applications
  • Proper Waste Disposal
  • Patient Scheduling

Timeline

Customer Service Representative

Masoncompanies
03.2021 - 03.2022

Medical Assistant

Marshfield Clinic
03.2020 - 11.2021

Associate of Applied Science - Medical Assisting

Globe University

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Cathertine Mattson