Jordan Ballou
Riverview
Summary
Dynamic healthcare professional with extensive experience at AdventHealth, excelling in patient monitoring and effective communication. Proven ability to provide compassionate support while adhering to strict hygiene protocols. Skilled in managing transport documentation and coordinating patient transfers, ensuring seamless operations and enhanced patient satisfaction. Committed to delivering exceptional care and support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Bank of America
Tama
10.2024 - Current
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided accurate information about products and services to customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Patient Transporter
AdventHealth
Tampa
01.2024 - 05.2025
- Communicated effectively with patients of diverse backgrounds, ages, and medical conditions.
- Maintained strict adherence to hygiene and infection control policies, sanitizing transport equipment after each use.
- Greeted and assisted patients in wheelchairs to their appointments.
- Provided emotional support and reassurance to patients and their families during transport.
- Changed bed linens, drapes or cubicle curtains.
- Responded to emergency medical calls, security calls, or fire alarms.
- Navigated hospital corridors and elevators efficiently, minimizing transport times and avoiding delays.
- Monitored patient condition during transport, promptly reporting any changes to nursing staff.
- Assisted nurses with patient transfers, using proper body mechanics and safety measures.
- Managed transport documentation, accurately logging each patient transport in hospital records.
Sales Associate
BootBarn
Tama
11.2021 - 05.2022
- Described merchandise and explained use, operation and care.
- Engaged customers in friendly, professional dialogue to determine needs.
- Worked with fellow sales team members to achieve group targets.
- Tracked sales performance metrics to identify trends in market place.
- Prepared merchandise for purchase or rental.
- Helped customers find specific products, answered questions, and offered product advice.
Senior Caregiver
Homestead Assisted Living
Auburn
10.2019 - 04.2021
- Helped clients get in and out of beds and wheelchairs.
- Followed care plan and directions to administer medications.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Helped clients manage chronic conditions such as diabetes or arthritis through diet management and exercise programs.
- Provided personal care and companionship to elderly clients in their homes.
- Developed individualized care plans according to client needs and preferences.
- Contacted medical providers on behalf of clients to follow up on appointments.
Education
High School Diploma -
Riverview Highschool
Riverview05-2023
Some College (No Degree) - Health Sciences
Hillsborough Community College
Tampa, FLSome College (No Degree) - Cardiovascular Sonography
Nova Southeastern University
Tampa, FLSkills
- Patient monitoring
- Effective communication
- Problem solving
- Customer service
- Exam room preparation
- Equipment management
- Patient assistance
- Time management
- Medical documentation
- Patient communication
- Healthcare systems
- Scheduling coordination
- Multitasking
- Active listening
Certification
- CPR
- BLS
- Healthcare Support Specialist
Accomplishments
- Client Expirence Champion Award
Timeline
Customer Service Representative
Bank of America
10.2024 - Current
Patient Transporter
AdventHealth
01.2024 - 05.2025
Sales Associate
BootBarn
11.2021 - 05.2022
Senior Caregiver
Homestead Assisted Living
10.2019 - 04.2021
High School Diploma -
Riverview Highschool
Some College (No Degree) - Health Sciences
Hillsborough Community College
Some College (No Degree) - Cardiovascular Sonography
Nova Southeastern University
Similar Profiles
Nicholas ShakanNicholas Shakan
Vice President, Portfolio Manager at Bank of America Private BankVice President, Portfolio Manager at Bank of America Private Bank
Yaquelin GuevaraYaquelin Guevara
Relationship Manager Business Owner Specialist at Bank Of AmericaRelationship Manager Business Owner Specialist at Bank Of America
DEVI SITHDEVI SITH
Operations Consultant at Bank of AmericaOperations Consultant at Bank of America
AUSTIN MONREALAUSTIN MONREAL
Relationship Banker at Bank of AmericaRelationship Banker at Bank of America
Julietta AndersonJulietta Anderson
Lead Professional House Cleaner at Nv Home Solutions LLCLead Professional House Cleaner at Nv Home Solutions LLC