Cristina Tenesaca
Optum - Riverside Medical Group
Lyndhurst,NJ
2
Languages
1
Certification
11
years of professional experience
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Work History
Customer Service Representative
10 Years 6 Months- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
Certified Medical Assistant
10 Years 7 Months- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Verified patient insurance coverage and collected required co-payments.
Education
GED
Skills
Bookkeeping Support
Medical Records Management
Computerized Maintenance Management Systems
Patient Scheduling
Dictation and Transcription
Inventory and Supply Management
HIPAA Compliance
Medication Side Effect Knowledge
Complex Problem-Solving
Flu Vaccinations
Basic Laboratory Tests
Patient Documentation
Patient Chart Tracking
Patient Admission
Medical Terminology
EPIC EMR
Patient Engagement
Patient Flow Coordination
Healthcare Procedures
Inventory Management
Exam Room Preparation
Continuous Quality Improvement (CQI)
Certification
- CMA - Certified Medical Assistant
Languages
English
Spanish
Timeline
Customer Service Representative
Optum
09.2012 - 03.2023Read More
Certified Medical Assistant
Optum - Riverside Medical Group
09.2012 - 04.2023Read More
Finlay Institute
GED
Read More