Catheryn Bailey
San Antonio,United States
Summary
Highly skilled and enthusiastic professional with more than twenty years of experience managing operations in a client and patient-centric veterinary hospital. Develop and lead productive and efficient medical care team. Contribute to high-quality, innovative medical practices by providing exceptional customer service and technological innovations. Successfully oversee revenue growth, practice growth, human resources, budgeting, marketing, supply management and patient services.
Overview
22
22
years of professional experience
Work History
Veterinary Hospital Manager
VCA Veterinary Hospital Of Leon Springs
San Antonio, TX
10.2000 - Current
- Direct day-to-day administrative and operational functions for 6-doctor veterinary practice, providing guidance and leadership to over 35 employees across multiple departments.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Implemented successful healthcare programs through professionalism, quality of care, medical teaching and client satisfaction.
- Collaborated with veterinarians and department supervisors to maintain daily operations.
- Spearheaded and implemented new projects to expand scope of team engagement.
- Spearheaded and implemented new projects to expand scope of veterinary client and patient care.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Education
Psychology
The University of Texas At San Antonio
San Antonio, TXSkills
- Service-centric Leadership
- Strategic Planning
- Budget Development and Planning
- Financial Operations Oversight
- Organizational Goal Development
- Problem Resolution
- Clinical Staff Management
- Human Resources Management
- Patient Advocacy
- Leadership Development
Timeline
Veterinary Hospital Manager
VCA Veterinary Hospital Of Leon Springs
10.2000 - Current
Psychology
The University of Texas At San Antonio
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