CATHERYN MURO ESPINOSA
North Charleston,SC
Summary
Dynamic Leasing Consultant with a proven track record, specializing in exceptional customer service and targeted marketing strategies. Recognized for enhancing tenant relationships through effective communication and adept problem resolution, leading to increased engagement in bilingual markets. Proficient in Rent Manager and OneSite, committed to fostering positive community interactions and driving tenant satisfaction while consistently exceeding performance goals. Results-oriented professional dedicated to creating value for both tenants and property owners through innovative solutions and strategic initiatives.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Leasing Consultant
American Landmark
8240 Windsor Hill Blvd.
12.2025 - Current
- Managed lease agreements and tenant communications to ensure smooth onboarding processes.
- Conducted property tours and showcased amenities to prospective tenants effectively.
- Assisted in maintaining accurate records of leasing activity and tenant information within CRM systems.
- Collaborated with maintenance teams to address tenant concerns promptly and efficiently.
- Provided exceptional customer service, fostering positive relationships with current and prospective tenants.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
Leasing Consultant
Friedlam Partners
North Charleston, SC
01.2025 - 12.2025
- Updated resident data into property management software system daily.
- Contacted and followed up with tenants on renewal notices.
- Encouraged prospective tenants to fill out applications after property tours.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Processed move-outs by completing final walkthrough, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Developed marketing plans to target bilingual markets.
- Developed promotional materials for marketing campaigns.
- Received rent payments and tracked transactions in accounting software.
Cashier
La Mexicana Supermarket
North Charleston, SC
08.2024 - 01.2025
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Welcomed customers, offering assistance to help find store items.
- Resolved customer complaints professionally in accordance with company policy.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Answered customers' questions and provided information on store procedures or policies.
Education
Associate of Science - Civil Engineering
Trident Technical College
07-2028
Certification - Building Construction
Cooper River Center for Advanced Studies
North Charleston, SC06-2024
High School Diploma - undefined
R.B. Stall High School
06-2024
Certification - OSHA-10
Cooper River Center for Advanced Studies
North Charleston, SC12-2023
Diploma - undefined
CETis 80 "Gral. Ignacio Lopez Rayon"
Aguascalientes, Mexico12-2023
Diploma - computing
Escuela Secundaria Tecnica #24 "J. Isabel Duron Hernandez"
Aguascalientes, Mexico06-2020
Diploma - cut and confection
Escuela Secundaria Tecnica #24 "J. Isabel Duron Hernandez"
Aguascalientes, Mexico06-2020
Diploma - industrial drawing
Escuela Secundaria Tecnica #24 "J. Isabel Duron Hernandez"
Aguascalientes, Mexico06-2020
Skills
- Microsoft Office
- Rent Manager
- Marketing strategy
- Team collaboration
- Problem solving
- Customer service
- Sales
- Marketing promotions
- Effective communication
- Problem resolution
- OneSite
Accomplishments
- Member of the "National Technical Honor Society"
- Knowledge Olympiad, Fifth place at state level
- A/B Honor Roll, 2023-2024
- Student of the Month, 2024-02-01
- Member of the "Beta Club", 2024
Certification
Certified in OSHA
Languages
Spanish: Native/ Bilingual
English: Professional
Timeline
Leasing Consultant
American Landmark
12.2025 - Current
Leasing Consultant
Friedlam Partners
01.2025 - 12.2025
Cashier
La Mexicana Supermarket
08.2024 - 01.2025
Certification - Building Construction
Cooper River Center for Advanced Studies
High School Diploma - undefined
R.B. Stall High School
Certification - OSHA-10
Cooper River Center for Advanced Studies
Diploma - undefined
CETis 80 "Gral. Ignacio Lopez Rayon"
Diploma - computing
Escuela Secundaria Tecnica #24 "J. Isabel Duron Hernandez"
Diploma - cut and confection
Escuela Secundaria Tecnica #24 "J. Isabel Duron Hernandez"
Diploma - industrial drawing
Escuela Secundaria Tecnica #24 "J. Isabel Duron Hernandez"
Associate of Science - Civil Engineering
Trident Technical College
Community Service Experience
Private Client, Babysitter, Aguascalientes, Mexico, 2021-01, 2023-01, Remaining alert at all times while caring for multiple children simultaneously., Responsibly watched children while parents were out., Used organization and time management skills to multitask and keep children on set schedules., Helping older children with homework assignments as directed by parents.
Activities and Honors
Student ambassador, 2024