Cathleen Balas, CCA
Cleveland,OH
Summary
Results-driven manager with a proven track record in enhancing operational efficiency and team performance. Specializes in inventory management and staff training to achieve organizational objectives. Committed to elevating service delivery and maximizing customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager
Subway
Parma, OH
03.2021 - Current
- Supervised daily operations to enhance service delivery and elevate customer satisfaction.
- Managed inventory levels to optimize product availability and minimize waste.
- Mentored team members to develop skills and improve overall team performance.
- Trained staff on food safety and preparation standards to uphold quality.
Customer Service Representative
CVS Health
Solon, Ohio
11.2020 - 03.2021
- Addressed customer inquiries about prescription medications and healthcare services, enhancing customer understanding and trust.
- Resolved customer complaints, leading to increased customer satisfaction and loyalty.
- Managed customer accounts, ensuring accurate updates of personal information to support seamless service delivery.
General Manager/Manager
Subway
Huron, Ohio
12.2012 - 11.2020
- Managed daily operations, prioritizing efficient service and customer satisfaction.
- Oversaw staff training programs, improving team skills and service quality.
- Led team meetings to communicate goals, updates, and performance expectations.
- Developed marketing strategies, increasing local store visibility and customer engagement.
- Implemented inventory control systems to maintain stock levels and reduce waste.
- Conducted regular inspections to uphold cleanliness and food safety standards.
Education
CCA - Medical Billing And Coding
Bryant & Stratton College
NY03-2025
Some College (No Degree) - Business Marketing And Management
Lorain County Community College
Elyria, OHSkills
- Medical billing and coding
- Customer service
- Team collaboration
- Project management
- Inventory management
Certification
CCA
Timeline
Manager
Subway
03.2021 - Current
Customer Service Representative
CVS Health
11.2020 - 03.2021
General Manager/Manager
Subway
12.2012 - 11.2020
CCA - Medical Billing And Coding
Bryant & Stratton College
Some College (No Degree) - Business Marketing And Management
Lorain County Community College