Cathleen Belknap
Ontario
Summary
Dedicated customer service professional with proven expertise in cash handling and complaint resolution. Committed to enhancing customer satisfaction through efficient service and reliable support.
Overview
20
20
years of professional experience
Work History
Customer Service Cashier
Time Out
Ontario, CA
08.2017 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Provided friendly and knowledgeable assistance to customers regarding product inquiries.
- Managed cash register operations, ensuring accuracy in cash handling and reconciliation.
- Implemented improvements to checkout procedures, reducing wait times for customers.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
Manager
Hi 5 Pizza and Catering
San Jose, CA
05.2006 - 03.2017
- Oversaw daily operations, ensuring efficient workflow and adherence to company standards.
- Trained and mentored staff, enhancing team performance and service quality.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Developed and executed marketing strategies, increasing customer engagement and sales growth.
- Ensured compliance with health regulations, maintaining high standards of food safety and sanitation.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Chaffey College
Rancho Cucamonga, CASkills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Customer complaint resolution
- Guest services
Languages
English
Professional Working
Timeline
Customer Service Cashier
Time Out
08.2017 - Current
Manager
Hi 5 Pizza and Catering
05.2006 - 03.2017
Chaffey College