Cathleen Dietz
Sentara Princess Anne Hospital
Virginia Beach,VA
12
years of professional experience
Results-driven Administrative Associate with over six years of experience in healthcare and customer service environments. Known for exceptional attention to detail and critical thinking skills, successfully training new staff and optimizing workflow processes to improve operational efficiency.
Work History
Administrative Associate
6 Years 4 Months- Managed electronic health records, maintaining accuracy and confidentiality of sensitive patient information.
- Streamlined office procedures to enhance workflow efficiency and reduce administrative delays.
- Coordinated scheduling for patient appointments, ensuring optimal resource allocation and efficiency.
- Developed training materials for new staff, fostering a supportive onboarding experience.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Trained new staff on company policies, procedures, and customer interaction best practices.
Customer Service Representative
5 Years 4 Months- Resolved customer inquiries efficiently through phone, email, and live chat support.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Analyzed customer feedback to develop strategies for enhancing service quality and operational efficiency.
- Implemented feedback mechanisms to identify areas for process improvement in customer service operations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Greeted and checked in patients at a reasonable amount of time
Education
Associate of Science - General Studies
Associate of Science - Nursing, RN
No Degree - CCMA
Skills
Clerical support
Written communication
Customer service
Teamwork and collaboration
Time management
Multitasking Abilities
Quick learner
Verbal communication
Multitasking
Effective communication
Active listening
Relationship building
Fast learner
Timeline
Administrative Associate
Sentara Princess Anne Hospital
04.2020 - CurrentRead More
Customer Service Representative
Sentara Leigh Hospital
12.2014 - 04.2020Read More
Bryant & Stratton College
Associate of Science from Nursing, RN
Read More
Tidewater Community College
Associate of Science from General Studies
Read More
MedCerts
No Degree from CCMA
Read More