Cathleen Irby
Memphis,TN
Overview
13
13
years of professional experience
Work History
General Manager
McDonald's Restaurant
05.2021 - 02.2023
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and implemented strategies to increase sales and profitability.
Team Leader
Walmart
12.2016 - 10.2018
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
Shift Manager
Dollar General
05.2011 - 12.2015
- Excelled in every store position and regularly backed up front-line staff.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Tracked receipts, employee hours, and inventory movements.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
General Manager
McDonald's
03.2010 - 07.2012
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented operational strategies and effectively built customer and employee loyalty.
Timeline
General Manager
McDonald's Restaurant
05.2021 - 02.2023
Team Leader
Walmart
12.2016 - 10.2018
Shift Manager
Dollar General
05.2011 - 12.2015
General Manager
McDonald's
03.2010 - 07.2012
Similar Profiles
Michel PaulinMichel Paulin
Crew Team Member at McDonald's RestaurantCrew Team Member at McDonald's Restaurant
Nargis AfzallyNargis Afzally
Order Taker at McDonald's RestaurantOrder Taker at McDonald's Restaurant
Rafael LopezRafael Lopez
Cashier at McDonald's RestaurantCashier at McDonald's Restaurant
Jose Carrillo-AlvaradoJose Carrillo-Alvarado
Cashier at McDonald's RestaurantCashier at McDonald's Restaurant
Jamarr D. StackensJamarr D. Stackens
Personal Security Specialist at Jerry Lee LewisPersonal Security Specialist at Jerry Lee Lewis