Cathleen Jackson
Milledgeville,GA
Summary
Dynamic professional with a proven track record in customer service and sales expertise. Excelled in problem-solving and computer proficiency, boosting online sales and enhancing customer satisfaction. Skilled in call center operations and account management, consistently exceeding sales quotas through strategic planning and assertive customer engagement.
Overview
12
12
years of professional experience
Work History
Customer Assistance Representative (Senior)
Enterprise Rent-A-Car
02.2023 - Current
- Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned
Internet Sales Manager
Five Star Chrysler Dodge Jeep RAM Fiat
01.2020 - 02.2023
- Responded to internet inquiries and phone calls in timely matter.
- Increased online sales by implementing effective marketing strategies and optimizing website content.
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Provided superior and individualized customer service.
- Maintained detailed records of all customer interactions, providing valuable data for future sales initiatives and forecasting efforts.
- Contributed to monthly sales meetings by sharing insights on client feedback, market trends, and potential growth opportunities.
- Trained new hires on internal systems and processes, ensuring smooth integration into the sales team.
- Pioneered use of live video demonstrations, boosting customer engagement and sales conversions.
- Led training sessions for sales staff on new software and internet sales techniques.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Pharmacy Technician
Walgreens
01.2013 - 12.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Resolved third-party billing, computer system and customer service issues.
Education
Associate of Science - Accounting
Central Georgia Technical College
Macon, GA12.2006
Associate of Science - Business Management
Central Georgia Technical College
Macon, GA12.2004
Skills
- Call center experience
- Assertiveness
- Customer Service
- Problem-solving abilities
- Data Entry
- Money handling abilities
- Computer Proficiency
- Sales expertise
- Account Management
- Live chat support
Timeline
Customer Assistance Representative (Senior)
Enterprise Rent-A-Car
02.2023 - Current
Internet Sales Manager
Five Star Chrysler Dodge Jeep RAM Fiat
01.2020 - 02.2023
Pharmacy Technician
Walgreens
01.2013 - 12.2019
Associate of Science - Accounting
Central Georgia Technical College
Associate of Science - Business Management
Central Georgia Technical College
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