Cathleen Taylor
San Antonio,United States
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
1
1
year of professional experience
Work History
Lead Food Runner
K-Pot Korean BBQ And Grill
09.2023 - Current
- Enhanced dining experience by ensuring timely delivery of food orders and excellent customer service.
- Streamlined food running process by coordinating effectively with kitchen and waitstaff, resulting in improved overall efficiency.
- Reduced order errors through meticulous attention to detail, ensuring accurate plate presentation and dish specifications.
- Assisted in maintaining a clean and organized dining area, contributing to a positive atmosphere for guests.
- Trained new food runners in restaurant procedures, leading to increased team productivity and effectiveness.
Car Hop
Sonic Drive-in
02.2023 - 08.2023
- Upheld cleanliness and presentation standards for service areas and customer parking
- Fostered positive experiences with personable, upbeat and professional car-side service
- Maintained cash drawer, accurately processing customer payments using POS system
- Prevented spills, securely fastening food trays to customer car doors
- Handled customer payments through cash or card
- Built and maintained strong working relationships with team members
- Greeted guests by being polite and attentive
- Responded to challenges calmly and smoothly, turning over spaces and keeping customers notified of wait times
- Ensured that guests feel comfortable, heard, and attended to
Food Runner
Chili's Grill and Bar
09.2022 - 10.2022
- Worked with servers to address guest needs
- Delivered food from kitchen to dining room tables to assist wait staff during peak hours
- Backed up bus staff by quickly clearing and resetting tables
- Maintained high standards of personal appearance and grooming by wearing proper uniform name tag
- Delivered high-volume food items and beverages every hour with minimal errors
- Checked regularly on customers to handle any impromptu requests
- Helped FOH staff with table management, food delivery and beverage refills
- Communicated food orders to chefs, paying attention to special requests regarding food allergies
- Satisfied guests with prompt assistance and friendly service
- Welcomed and sat customers in available spaces before taking orders
Education
High School
05.2023
Bachelor of Arts (B.A.) - English
University of Texas at San Antonio
05.2027
Skills
- Organizational Skills
- Strong Leadership
- Staff Training
- Problem Solving
- Time Management
- Excellent Communication
- Customer Service
Timeline
Lead Food Runner
K-Pot Korean BBQ And Grill
09.2023 - Current
Car Hop
Sonic Drive-in
02.2023 - 08.2023
Food Runner
Chili's Grill and Bar
09.2022 - 10.2022
High School
Bachelor of Arts (B.A.) - English
University of Texas at San Antonio
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