Cathleen Ventura

• Resolved customer complaints efficiently, enhancing overall dining experience.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Implemented best practices for safety and sanitation, contributing to a safe work environment.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Customer service and retail, including checking people in and booking for the Safari tour. Provided exceptional customer service and knowledge about the tour and also the Plantation House. Retail sales, including Safari merchandise.

• Delivered exceptional customer service in fast-paced dining environment.
• Managed multiple tables, ensuring timely order taking and food delivery.
• Trained new staff on menu items and service protocols to maintain high standards.
• Collaborated with kitchen staff to ensure accurate food preparation and presentation.
• Maintained cleanliness and organization of dining area to promote guest satisfaction.

• Delivered exceptional customer service in high-volume restaurant environment.
• Managed multiple drink orders efficiently during peak hours.
• Maintained cleanliness and organization of bar and serving areas.
• Collaborated with bartenders to ensure timely preparation of drinks for efficient service.