Cathlyne Smith
Jacksonville,FL
Summary
Hardworking individual brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Reliable employee seeking dispensary associate position. Offering excellent communication and good judgment.
Overview
1
1
year of professional experience
Work History
Dental Office Receptionist
Greenberg Dental And Orthodontics
Orange Park, FL
12.2021 - Current
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed patient referrals to other medical specialists.
- Managed office bookkeeping with insurance billing and patient payments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Managed multi-line phone system and pleasantly greeted patients.
Medical Receptionist
Monument Road Animal Hospital
Jacksonville, FL
07.2021 - 10.2021
- Scheduled and confirmed appointments
- Answered and directed incoming calls using multi-line telephone system
- Delivered administrative support to team members by making copies, organizing documents and rearranging schedules
- Sorted incoming mail and directed to correct personnel each day
- Oversaw office inventory by restocking supplies
- Handled payment processing and provided customers with receipts and proper bills and change
- Greeted incoming patients and verified paperwork to manage smooth intake processes
- Maintained front office cleanliness
- Communicated with outside offices to obtain records and transfer files for patient needs
- Assisted current and prospective patients with navigating telephone and web-based support systems
- Called patients to confirm scheduled appointments
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff
- Informed patients of financial responsibilities prior to rendering services.
Sales Representative
XFINITY Store by Comcast
Fernandina Beach, FL
10.2020 - 07.2021
- Contacted new and existing customers to outline benefits of products
- Fostered relationships with customers to expand customer base and retain business
- Identified customer needs to deliver relevant product solutions and promotions
- Followed-up with clients after installations to assess quality service and customer satisfaction
- Created and implemented store displays, promoting sales and growth
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients
- Expanded territory by cold-calling retail leaders across product lines.
Education
High School Diploma -
Yulee High School
Yulee, FL05.2014
Skills
- Organization and Time Management
- Verbal and Written Communication
- Detail-Oriented
- Advising Patents
- Customer Service
- Medical Charting
- Equipment Troubleshooting and Maintenance
- Pharmacy Correspondence
- Insurance Authorizations
- Collaboration and Teamwork
- Cash Handling
- Payment Plan Options
- Patient Eligibility Requirements
Timeline
Dental Office Receptionist
Greenberg Dental And Orthodontics
12.2021 - Current
Medical Receptionist
Monument Road Animal Hospital
07.2021 - 10.2021
Sales Representative
XFINITY Store by Comcast
10.2020 - 07.2021
High School Diploma -
Yulee High School
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