Cathryn Johns
Knoxville,TN
Summary
Reliable medical office professional offers 24 years of experience working in busy settings with high patient volumes. Resourceful and maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs.
Overview
24
24
years of professional experience
Work History
Front Desk Receptionist
Tennova Hospital (St.Mary's/Mercy/HMA/Tennova)
Knoxville, TN
11.2000 - Current
- Set up appointments for physician visits and procedures using calendar software.
- Responded to emails from patients inquiring about appointments or other matters related to their care.
- Coordinated referrals between primary care providers and specialists.
- Scanned documents into the practice's EMR system as needed.
- Ensured all patient paperwork was complete and up to date before submitting it to the billing department for processing claims.
- Provided excellent customer service through courteous interactions with patients and families.
- Assisted with administrative tasks such as filing, faxing, copying documents.
- Provided patients with accurate information regarding hospital policies and procedures.
- Assisted with scheduling appointments, verifying insurance coverage, collecting co-payments, and updating patient information in the electronic medical records system.
- Maintained filing systems for patient paperwork including insurance forms, lab results, referral letters.
- Greeted patients and visitors in a friendly and professional manner.
- Resolved customer service issues in a timely manner while maintaining professionalism.
Education
Forest High School
Jacksonville, FLSkills
- Calendar Management
- Customer service expertise
- Scheduling appointments
- File Organization
- Visitor assistance
- Document Management
- Mail handling
- File Management
- Clerical Support
- Scheduling
- Data Entry
- Professional Demeanor
- Multi-Line Telephone Systems
- Schedule Management
- Positive and professional
Timeline
Front Desk Receptionist
Tennova Hospital (St.Mary's/Mercy/HMA/Tennova)
11.2000 - Current
Forest High School
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