Cathryn Pintor
Summary
Welcoming Pharmacy Service Supervisor with outstanding abilities in assisting customers with various inquiries and tasks. Dependable and reliable with excellent training expertise. Experienced leading a team of diverse members by setting high expectations and treating everyone professionally and with respect. Customer-focused Pharmacy Service Supervisor with qualifications in customer service, personal service, account management, staff development and team leadership. Superb conflict resolution and de-escalation abilities. Accomplished in delivering world-class service and improving customer interactions. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
16
16
years of professional experience
Work History
Pharmacy Service Supervisor
Kaiser Permanent
04.2022 - Current
- Assisted with training and development of team members.
- Handled customer complaints and inquiries.
- Monitored team's performance and gave feedback when necessary.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Submitted reports on payroll activities.
- Processed timecards and payroll data for team of employees.
Pharmacy Technician
Kaiser Permanent
07.2015 - 04.2022
- Refilling medications, offered insight into over-the-counter products and verified insurance benefits
- Efficiently processed cash register transactions for new and refilled prescriptions orders
- Teamed with peers, technicians, and pharmacists to prioritized and complete orders
- Prepared prescription transfers to other pharmacies
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Pharmacy Technician
Costco Wholesale
06.2010 - 07.2015
- Interpreted and process medications orders
- Trained and lead peers on up-to-date daily basis
- Prepared prescriptions transfers to other pharmacies
- Flagged potential drug interactions and allergies to prescribed medications
- Trained new hires on ordering medications through inventory website
- Helped file and input invoices on orders, and made sure staff was up to date in training and current work flow
- Making sure our work flow as met and customers were satisfied
- Maintaining orders to fulfill our medications were fully stocked.
Bakery Manager
Costco Wholesale
02.2008 - 06.2010
- Displayed freshly baked items
- Scheduled employees to keep all bakery shifts well-staffed for peak times and holidays
- Made sure bakery Numbers were met yearly and entering invoices
- Administering payroll
- Multitasked in multiple projects and tasks to ensure high quality and timely delivered
- Decorated cakes and pastries and baked goods.
Education
Pharmacy technician -
Biohealth College
San Jose, California06.2010
GED -
Calaveras High School
Milpitas, California06.2009
Education -
Milpitas High School
Milpitas, California06.2009
Skills
- Resolving customer issues
- Problem Resolution
- Pharmacy operations
- Multitasking
- Excel
- Scheduling
- Project management
- Team leadership
- Task delegation
- Inventory control
- Organizational skills
- Understanding of Budgeting
- Management Experience
- Staff training
- Scheduling expertise
- Customer service excellence
Timeline
Pharmacy Service Supervisor
Kaiser Permanent
04.2022 - Current
Pharmacy Technician
Kaiser Permanent
07.2015 - 04.2022
Pharmacy Technician
Costco Wholesale
06.2010 - 07.2015
Bakery Manager
Costco Wholesale
02.2008 - 06.2010
Pharmacy technician -
Biohealth College
GED -
Calaveras High School
Education -
Milpitas High School
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