Cathryn Dawn Ehinger
Cape Coral
Summary
Dynamic professional with extensive experience in customer service and hospitality, notably at The Westin Resort. Expert in Micros POS and drink preparation, consistently delivering exceptional service and enhancing guest satisfaction. Proven ability to manage operations effectively while fostering a positive team environment. Adept at menu knowledge and addressing customer inquiries with confidence.
Overview
24
24
years of professional experience
Work History
Server /Bartender
The Westin Resort at Tarpon Point Marina (Marriott)
Cape Coral
01.2022 - 02.2025
- Provided outstanding, efficient customer service to a varied clientele in a busy environment.
- Executed tasks promptly and efficiently.
- Processed transactions using Micros POS system.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Prepared drinks according to standard recipes.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Server /Bartender/Shift Leader
Winking Lizard
Mentor
09.2015 - 03.2021
- Provided outstanding, amiable, and quick service.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Ensured smooth FOH operations by handling money and managing shift phases.
- Handled tasks proficiently in Aloha and Focus POS environments.
Employment Investigator
BackTrack
Mentor
02.2016 - 05.2017
- Call references and former employers for job applicants
- Consistently produced timely reports in under three days.
- Facilitated clear and professional correspondence with references and employers.
Classroom Teacher
Cleveland Metropolitan School District
Cleveland
09.2000 - 06.2015
- Delivered Math and Social Studies education to students from various backgrounds.
- Develop lesson plans in compliance with district standards.
- Implemented effective classroom management strategies.
- Assess student advancements and suggest steps for growth.
- Integrated recent research findings into curriculum.
Education
Master of Business Administration -
Lake Erie College
Painesville, OH05.2019
Master of Education - Administration
Cleveland State University
Cleveland, OH05.2006
Bachelor of Science - Education
Cleveland State University
Cleveland, OH05.2000
Lakeland Community College
Kirtland, OH01.1996
High School Diploma -
Riverside High School
Painesville Township, OH01.1993
Skills
- Customer service
- Micros POS
- Aloha POS
- Focus POS
- Drink preparation
- Menu knowledge
Timeline
Server /Bartender
The Westin Resort at Tarpon Point Marina (Marriott)
01.2022 - 02.2025
Employment Investigator
BackTrack
02.2016 - 05.2017
Server /Bartender/Shift Leader
Winking Lizard
09.2015 - 03.2021
Classroom Teacher
Cleveland Metropolitan School District
09.2000 - 06.2015
Master of Business Administration -
Lake Erie College
Master of Education - Administration
Cleveland State University
Bachelor of Science - Education
Cleveland State University
Lakeland Community College
High School Diploma -
Riverside High School
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