Kamilah Cuesta-mcguire
Service excellence strengthens through staff training and mentoring support.
Guest satisfaction improves through careful cash handling and strong cleanliness practices.
Positive dining experiences result from effective teamwork and efficient high-volume operations.
Work History
Server /Bartender
1 Year 8 Months- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Managed table assignments efficiently, optimizing seating arrangements to maximize restaurant capacity.
- Trained and mentored new staff on service standards and operational procedures.
- Collaborated with kitchen staff to ensure timely food delivery and quality control.
- Handled cash transactions accurately, maintaining balance at end of shifts.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Implemented suggestions for menu improvements based on guest feedback and trends.
- Monitored dining area cleanliness and organization, promoting a welcoming atmosphere for patrons.
- Cultivated warm relationships with regular customers.
Server
8 Months- Delivered exceptional customer service in high-pressure dining environment.
- Managed order accuracy and timely delivery of dishes to enhance guest satisfaction.
- Trained new staff on restaurant procedures and menu offerings to ensure consistency.
- Collaborated with kitchen staff to streamline food preparation and expedite service times.
- Assisted in inventory management by tracking supplies and minimizing waste effectively.
- Resolved customer complaints promptly, fostering a welcoming atmosphere for all guests.
- Implemented suggestions for menu improvements based on guest feedback and trends observed.
- Maintained cleanliness and organization of dining area to promote positive guest experiences.
Server Manager
1 Year 1 Month- Oversaw daily operations, ensuring exceptional service quality and guest satisfaction.
- Trained and mentored staff on service protocols and customer engagement strategies.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Developed and maintained schedules, optimizing labor costs while meeting operational needs.
- Analyzed customer feedback to identify trends, implementing changes to improve dining experience.
- Trained servers on order management, food service quality and how to build rapport with guests.
Line Cook
2 Years 9 Months- Prepared ingredients by chopping, marinating, and seasoning to ensure quality and freshness.
- Operated kitchen equipment including grills, fryers, and steamers efficiently during high-volume service.
- Maintained cleanliness and organization of workstations in compliance with health and safety regulations.
- Collaborated with team members to coordinate food prep and streamline service flow during peak hours.
- Assisted in training new staff on kitchen procedures and safe food handling practices for optimal performance.
- Implemented menu changes by testing recipes and providing feedback to enhance overall guest satisfaction.
- Monitored inventory levels, restocked supplies, and minimized waste through efficient resource management.
Education
High School Diploma
Skills
Accomplishments
Customer Service & Guest Satisfaction
Built positive relationships with guests through friendly, attentive service.
Provided memorable dining experiences in fast-paced restaurant environments.
Resolved customer concerns professionally and efficiently.
High-Volume Restaurant Experience
Successfully managed multiple tables while maintaining quality service.
Balanced guest requests, food orders, and payments during busy shifts.
Worked effectively with kitchen staff and team members to ensure smooth service.
Reliability & Professionalism
Demonstrated strong time management and organizational skills.
Maintained professional standards while handling multiple responsibilities.
Adapted quickly to new procedures, menus, and workplace expectations.
Career Growth & Personal Achievement
Earned a GED, demonstrating commitment to education and personal growth.
Developed strong communication, teamwork, and problem-solving skills.
Built experience across hospitality and transportation coordination.
Successfully managed multiple tables while maintaining quality service.
Balanced guest requests, food orders, and payments during busy shifts.
Worked effectively with kitchen staff and team members to ensure smooth service.
Reliability & Professionalism
Demonstrated strong time management and organizational skills.
Maintained professional standards while handling multiple responsibilities.
Adapted quickly to new procedures, menus, and workplace expectations.
Career Growth & Personal Achievement
Earned a GED, demonstrating commitment to education and personal growth.
Developed strong communication, teamwork, and problem-solving skills.
Built experience across hospitality and transportation coordination.
experiences in fast-paced restaurant environments.
Resolved customer concerns professionally and efficiently.
High-
Worked effectively with kitchen staff and team members to ensure smooth service.
Reliability & Professionalism
Demonstrated strong time management and organizational skills.
Maintained professional standards while handling multiple responsibilities.
Adapted quickly to new procedures, menus, and workplace expectations.
Career Growth & Personal Achievement
Earned a GED, demonstrating commitment to education and personal growth.
Developed strong communication, teamwork, and problem-solving skills.
Built experience across hospitality and transportation coordination.
Certification
Health card
Tam card