Cathy Bellmore
Fargo ,ND
Overview
22
22
years of professional experience
Work History
Customer Satisfaction Representative
Quality Assurance Program
Fargo, ND
01.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
On-Site Resident Manager
Twin Towers
09.2016 - 06.2022
- Collected, recorded and deposited monthly rents from over Number tenants.
- Screened and reviewed resident applications by completing credit and criminal background checks and verifying employment and previous rental history.
- Advertised on internet ad forums and obtained potential residents through lead generation.
- Used Software to maintain resident database of personal information, repairs and lease agreements.
- Managed, scheduled and determined workload for Number-member property management team.
- Generated leads for sales and rental properties through cold calls and referrals.
- Collected and maintained careful records of rental payments and payment dates.
- Generated professional networks by engaging in professional, industry and government organizations.
- Planned special events such as lotteries, dedications and project tours.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Managed Type and Type property documents for permanent records and regulatory requirements.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Managed operations and leasing of upscale community of nearly Number executive apartment homes.
- Oversaw and enhanced work of Type and Type team members to promote optimal efficiency and obtain necessary results.
- Completed annual rent calculations using housing database software.
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
- Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
- Conducted property move-ins, move-outs and walk-through inspections.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Managed projects and events for Type and Type functions.
Certified Nursing Assistant
Self Employed Services
Fargo, ND
02.2011 - 11.2016
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Sales Representative Team Leader
Beautiful Image LLC
Ft Lauderdale, Florida
01.2003 - 05.2009
- Increased sales by offering advice on purchases and promoting additional products.
- Expanded customer base and boosted profit within product line.
- Executed direct sales from manufacturers to customers to improve profitability within retail environment.
- Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.
- Set up calendar with customer birthdays and other special events for personal touch.
- Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
- Revitalized product revenues to over $Amount in one year.
Education
Cosmetology School of Tampa Florida
Tampa, FL03.2006
High School Diploma - General Studies
Breckenridge Senior High School
Breckenridge, MN05.1971
Skills
- Senior Leadership Support
- Freight Operations
- Stocking and Replenishing
- Business Development Understanding
- Battery Testing
- Fleet Dispatching
- Report Transcription
- Order Fulfillment
- Credit Card Payment Processing
- Account Management
- Report Creation
- Lotus Notes
- Repair Quotes
- Store Merchandising
- System Implementation
- CRM Software
- Materials Transport
- Warehousing Functions
- Stock Management
- POS Systems Expertise
- Computer Proficiency
- Product Organization
- Minute Taking
- Store Maintenance
- Collaborative Environments
- Service Standard Compliance
- Medical Terminology Knowledge
- Revenue Quotas
- Administrative Support
- Shipping and Receiving Understanding
- Lead Generation
- Brand Representation
- Executive Management Support
- Records Preparation
- Retail Materials Management
- Stockroom Procedures
- Office Equipment Proficiency
- Technical Support
- Route Dispatch
- Loss Prevention Training
- Schedule Mastery
- Multi-Line Telephone Operation
- Order Processing
- Training Development Aptitude
- Project Management Abilities
- Shipping Procedures Understanding
- Document Control
- Call Center Operations
- Money Handling Abilities
- Store Layouts
- Reading Comprehension
- Transportation Solution Development
- Process Optimization
- Refund Processing
- Coordination
- Spreadsheets
- Proofreading
Timeline
Customer Satisfaction Representative
Quality Assurance Program
01.2019 - Current
On-Site Resident Manager
Twin Towers
09.2016 - 06.2022
Certified Nursing Assistant
Self Employed Services
02.2011 - 11.2016
Sales Representative Team Leader
Beautiful Image LLC
01.2003 - 05.2009
Cosmetology School of Tampa Florida
High School Diploma - General Studies
Breckenridge Senior High School