Overview
Work History
Education
Skills
Timeline
Generic

Cathy Bellmore

Fargo ,ND

Overview

22
22
years of professional experience

Work History

Customer Satisfaction Representative

Quality Assurance Program
Fargo, ND
01.2019 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

On-Site Resident Manager

Twin Towers
09.2016 - 06.2022
  • Collected, recorded and deposited monthly rents from over Number tenants.
  • Screened and reviewed resident applications by completing credit and criminal background checks and verifying employment and previous rental history.
  • Advertised on internet ad forums and obtained potential residents through lead generation.
  • Used Software to maintain resident database of personal information, repairs and lease agreements.
  • Managed, scheduled and determined workload for Number-member property management team.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Collected and maintained careful records of rental payments and payment dates.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Planned special events such as lotteries, dedications and project tours.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Managed Type and Type property documents for permanent records and regulatory requirements.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Managed operations and leasing of upscale community of nearly Number executive apartment homes.
  • Oversaw and enhanced work of Type and Type team members to promote optimal efficiency and obtain necessary results.
  • Completed annual rent calculations using housing database software.
  • Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
  • Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
  • Conducted property move-ins, move-outs and walk-through inspections.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Managed projects and events for Type and Type functions.

Certified Nursing Assistant

Self Employed Services
Fargo, ND
02.2011 - 11.2016
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.

Sales Representative Team Leader

Beautiful Image LLC
Ft Lauderdale, Florida
01.2003 - 05.2009
  • Increased sales by offering advice on purchases and promoting additional products.
  • Expanded customer base and boosted profit within product line.
  • Executed direct sales from manufacturers to customers to improve profitability within retail environment.
  • Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.
  • Set up calendar with customer birthdays and other special events for personal touch.
  • Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
  • Revitalized product revenues to over $Amount in one year.

Education

Cosmetology School of Tampa Florida
Tampa, FL
03.2006

High School Diploma - General Studies

Breckenridge Senior High School
Breckenridge, MN
05.1971

Skills

  • Senior Leadership Support
  • Freight Operations
  • Stocking and Replenishing
  • Business Development Understanding
  • Battery Testing
  • Fleet Dispatching
  • Report Transcription
  • Order Fulfillment
  • Credit Card Payment Processing
  • Account Management
  • Report Creation
  • Lotus Notes
  • Repair Quotes
  • Store Merchandising
  • System Implementation
  • CRM Software
  • Materials Transport
  • Warehousing Functions
  • Stock Management
  • POS Systems Expertise
  • Computer Proficiency
  • Product Organization
  • Minute Taking
  • Store Maintenance
  • Collaborative Environments
  • Service Standard Compliance
  • Medical Terminology Knowledge
  • Revenue Quotas
  • Administrative Support
  • Shipping and Receiving Understanding
  • Lead Generation
  • Brand Representation
  • Executive Management Support
  • Records Preparation
  • Retail Materials Management
  • Stockroom Procedures
  • Office Equipment Proficiency
  • Technical Support
  • Route Dispatch
  • Loss Prevention Training
  • Schedule Mastery
  • Multi-Line Telephone Operation
  • Order Processing
  • Training Development Aptitude
  • Project Management Abilities
  • Shipping Procedures Understanding
  • Document Control
  • Call Center Operations
  • Money Handling Abilities
  • Store Layouts
  • Reading Comprehension
  • Transportation Solution Development
  • Process Optimization
  • Refund Processing
  • Coordination
  • Spreadsheets
  • Proofreading

Timeline

Customer Satisfaction Representative

Quality Assurance Program
01.2019 - Current

On-Site Resident Manager

Twin Towers
09.2016 - 06.2022

Certified Nursing Assistant

Self Employed Services
02.2011 - 11.2016

Sales Representative Team Leader

Beautiful Image LLC
01.2003 - 05.2009

Cosmetology School of Tampa Florida

High School Diploma - General Studies

Breckenridge Senior High School

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Cathy Bellmore