Michael Yeakley
Fort Smith,AR
Summary
Proven customer service representative with expertise in conflict resolution, complaint handling, and effective communication. Committed to enhancing customer satisfaction and loyalty through personalized service and timely support.
Overview
10
10
years of professional experience
Work History
Customer Satisfaction Representative
Shockbyte
Hanceville, AL
06.2023 - 09.2026
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to enhance customer service processes and improve satisfaction ratings.
- Managed escalated support cases, ensuring timely resolution and maintaining customer trust.
- Maintained high-quality standards for customer interactions by consistently meeting or exceeding performance metrics.
- Provided exceptional service during high-volume periods, maintaining composure under pressure while handling multiple tasks simultaneously.
- Developed creative solutions to customer issues, resulting in increased satisfaction levels and positive word-of-mouth for the company.
- Consistently received praise from customers for exceptional service, reinforcing the organization''s commitment to customer satisfaction.
- Increased customer loyalty through personalized service, attentive listening, and empathy during interactions.
Customer Service Representative
Mcprohosting
Hanceville, AL
04.2019 - 04.2023
- Resolved customer inquiries through various communication channels, ensuring prompt and accurate responses.
- Managed support tickets using ticketing systems to track and address customer issues efficiently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Agent
SYKES
Hanceville, AL
10.2018 - 06.2019
- Resolved customer inquiries effectively, enhancing satisfaction and loyalty.
- Managed high-volume calls while maintaining quality assurance standards.
- Analyzed customer feedback to identify trends and recommend actionable solutions.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
Service Associate
Jersey Mike's Subs
Cullman, AL
06.2018 - 10.2018
- Maintain sanitation, health, and safety standards in work areas.
- Clean food preparation areas, cooking surfaces, and utensils.
- Verify that prepared food meets requirements for quality and quantity.
- Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold.
- Prepare specialty foods such as pizzas, fish and chips, sandwiches, and tacos, following specific methods that usually require short preparation time.
- Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
- Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions.
- Measure ingredients required for specific food items being prepared.
- Take food and drink orders and receive payment from customers.
- Clean, stock, and restock workstations and display cases.
- Cook the exact number of items ordered by each customer, working on several different orders simultaneously.
- Pre-cook items such as bacon, to prepare them for later use. Mix ingredients such as pancake or waffle batters. Serve orders to customers at windows, counters, or tables.
- Managed inventory levels, coordinated with suppliers to ensure timely stock replenishment.
- Streamlined food preparation processes, enhanced efficiency in order fulfillment.
Custodian
Wallace Community College
Hanceville, AL
01.2018 - 06.2018
- Operated floor care equipment, including buffers and vacuums, to maintain cleanliness standards throughout the campus.
- Conducted routine cleaning and maintenance of classrooms, hallways, and restrooms to ensure a safe environment.
- Implemented efficient waste disposal procedures, promoting sustainability and adherence to college policies.
- Developed and maintained effective cleaning schedules to enhance overall facility management efficiency.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users' convenience.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
Waiter
Huddle House
Hanceville, AL
01.2017 - 12.2017
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently during peak hours, prioritizing tasks effectively.
- Collaborated with kitchen staff to coordinate timely food delivery and presentation.
- Assisted in inventory management by tracking supplies and reporting needs to management.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Education
GED -
Fort Smith Adult Education Center
Fort Smith, ARSkills
- Customer service
- Complaint resolution
- Data analysis
- Computer proficiency
- Verbal and written communication
- Ticketing systems
- De-escalation techniques
- Conflict resolution
- Multitasking and organization
- Technical support
- Technical troubleshooting
Timeline
Customer Satisfaction Representative
Shockbyte
06.2023 - 09.2026
Customer Service Representative
Mcprohosting
04.2019 - 04.2023
Customer Service Agent
SYKES
10.2018 - 06.2019
Service Associate
Jersey Mike's Subs
06.2018 - 10.2018
Custodian
Wallace Community College
01.2018 - 06.2018
Waiter
Huddle House
01.2017 - 12.2017
GED -
Fort Smith Adult Education Center