Tricia Brown
Henderson,USA
Summary
Dynamic and motivated professional seeking a rewarding opportunity in a thriving work environment, authorized to work in the US for any employer. Extensive experience in customer interaction emphasizes the importance of cultivating meaningful relationships, combined with a strong commitment to long-term growth and advancement. Proven expertise in effective communication and empathy consistently delivers exceptional service and high client satisfaction rates. A strong leader and analytical problem-solver dedicated to streamlining operations, utilizing sound judgment to enhance organizational efficiency while driving profitability and fostering positive business outcomes.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Satisfaction Representative
Progistics Distribution
Henderson, NV
10.2024 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Enhanced customer satisfaction by providing timely and accurate information about products and services
- Analyzed customer feedback to identify areas for process improvement and service enhancements.
- Assisted Consignee with scheduling deliveries.
- Communicating with our warehouses and solving ant issues with deliveries.
Cashier/Customer Service
Shell Gas station
San Diego, CA
03.2016 - Current
- Cashier customer service stock cleaning dealing with cash, answering phones, checking in vendors accepting delivers and placing an order for the store.
Customer Service/Dispatcher, Team Lead
Questx Towing and Roadside Assistance/Nation Safe Drivers
Las Vegas, NV
11.2020 - 07.2024
- Find towing providers for secondary tows, data entry team lead pay fees to provider fill out forms needed to release vehicle
Customer Service/Dispatcher
Questx Towing and Roadside Assistance
Las Vegas, NV
10.2021 - 05.2022
- I deal with dispatching for auto insurance accident claims. Insurance adjusters and storage facilities. Incoming out going calls
Customer Service Representative
FTD Companies
San Diego, CA
11.2015 - 05.2017
- Seasonal position delivered a wow to customers. Placed order for customers, did ails replacement, returns, refunds & ext.
Customer Service Representative
Appstar
San Diego, CA
07.2010 - 01.2014
- Completed calls in a call center setting. Set appointments with our business owners. Data entry. I was also responsible for recalling cancelled appointments and making sure we could get one of our sales reps out to the owners business. it was important to advise the business owner that we could give them a better quote on there credit card processing.Credit card processing is the main thing we are responsible for doing for our business owners.
- Accomplishments I always made bonus. i trained new employees.
- Skills Used I used a incoming call line to accept and make phone calls. I used computers to do my work daily. the calls were accepted through the computer as well. Great customer service skills. I work well independently or as part of a team.
Customer Service Representative
Phoneware
San Diego, CA
02.2007 - 07.2010
- I upgraded existing cable customers. Offered new services, internet services, phone serves as well. scheduled install appointments. Helped to train new employees when needed. Worked well individually or as part of a team.
- Accomplishments Made bonus often. Had great customer service.
- Skills Used Customer service, computer, internet and phone skills. Typing.
Education
High School Diploma - Billing & Coding in Health Care
Maric College
San Diego, CA01.2003
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Helix High School
San Diego, CA01.1988
Skills
- Customer Service, call center and cash handling (10 years)
- Food Service
- Customer Service
- Call Center
- CSR
- Customer Care
- Customer Support
- Microsoft Office
- Medical Coding
- Medical Billing
- CPT Coding
- ICD-9
- ICD-10
- Insurance Verification
- Fashion retail
- Warehouse experience
- Sales
- Order fulfillment
- Windows
- Computer skills
- Typing
- Microsoft Excel
- Customer service
- Microsoft Outlook
- Data entry
- Customer support
- Salesforce
- Social media management
- Social media marketing
- Writing skills
Certification
Food Handler Certification
Additional Information
Working with customers in the returns department, placing online orders
Timeline
Customer Satisfaction Representative
Progistics Distribution
10.2024 - Current
Customer Service/Dispatcher
Questx Towing and Roadside Assistance
10.2021 - 05.2022
Customer Service/Dispatcher, Team Lead
Questx Towing and Roadside Assistance/Nation Safe Drivers
11.2020 - 07.2024
Cashier/Customer Service
Shell Gas station
03.2016 - Current
Customer Service Representative
FTD Companies
11.2015 - 05.2017
Customer Service Representative
Appstar
07.2010 - 01.2014
Customer Service Representative
Phoneware
02.2007 - 07.2010
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Helix High School
High School Diploma - Billing & Coding in Health Care
Maric College