Cathy Berden
Cheboygan
Summary
Proven skills in enhancing customer experience and managing inventory.
Owner/Operator with over a decade of experience in operations, management and customer service. Known for developing strategic initiatives that boost customer satisfaction. Exceptional decision-making to drive organizational success. Detail-oriented.
Overview
23
23
years of professional experience
Work History
Owner/Operator
Harbor Outlet
11.2014 - 02.2026
- Developed and implemented operational strategies to enhance customer experience at Harbor Outlet.
- Oversaw daily operations, ensuring efficient workflow and quality standards.
- Managed inventory control processes, reducing excess stock and improving turnover rates.
- Trained and mentored staff.
- Analyzed sales to identify trends, adjusting product offerings accordingly to meet customer demand.
- Increased customer satisfaction by providing high-quality services.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Contributed positively to the local community through involvement in various events or charitable organizations.
Office Support Assistant
Sheplers Ferry
04.2014 - 11.2014
- Assisted in processing customer inquiries, ensuring satisfaction.
- Oversaw administrative tasks including data entry, document preparation, and reports.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Executed record filing system to improve document organization and management.
- Generated reports and typed letters in Word and prepared excel documents. Ensured accurate record-keeping
- Filled in for other staff members on their days off.
Owner/Operator
The Trophy Shop
11.2002 - 02.2013
- Oversaw Assembly, ensuring quality standards.
- Managed daily operations of sales, ordering and delivery of orders.
- Worked diligently on customer satisfaction by providing high-quality services and timely communication.
Education
High School Diploma -
Rogers High School
Wyoming, MINo Degree - Esthetician
Northern Michigan Cosmetology
Petoskey, MI10-2013
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Inventory management
- Financial planning
- Sales strategy development
- Strong work ethic
- Decision-making
- Customer service
Timeline
Owner/Operator
Harbor Outlet
11.2014 - 02.2026
Office Support Assistant
Sheplers Ferry
04.2014 - 11.2014
Owner/Operator
The Trophy Shop
11.2002 - 02.2013
High School Diploma -
Rogers High School
No Degree - Esthetician
Northern Michigan Cosmetology