Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Catherine Bretan

West Palm Beach,FL

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Store Manager

Sephora
02.2018 - Current
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coach and mentor employees
  • Complete weekly schedules according to payroll policies.
  • Analyze marketing information and translate into strategic plans.
  • Work closely with the District Manager to formulate and build the store brand.

Flight Attendant

American Airlines
06.1999 - 01.2018
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
  • Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Ensure safety and comfort of customers onboard aircraft.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Offered personalized assistance to children, elderly and passengers with special needs.
  • Worked flexible hours; night, weekend, and holiday shifts.

Education

Associate of Science - Business Administration And Management

Palm Beach State College
Lake Worth, FL
01.1999

Skills

  • Sales Expertise
  • Project Management
  • Order Management
  • Sales Activities
  • Time Management
  • Goals and Performance
  • Customer Service
  • Store Opening and Closing Procedures
  • Team Leadership
  • Employee Motivation

Certification

Certified in AED and CPR applications

Timeline

Store Manager

Sephora
02.2018 - Current

Flight Attendant

American Airlines
06.1999 - 01.2018

Associate of Science - Business Administration And Management

Palm Beach State College

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Catherine Bretan