Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Cathy Burch

Las Vegas

Summary

Accomplished entrepreneur with a proven track record of enhancing customer satisfaction and streamlining operations. At Uber and Sin City Seafood, leveraged punctuality and strong relationship-building skills to secure repeat business and maintain high service ratings. Excelled in situational awareness and operational efficiency, significantly boosting company performance and client satisfaction.

Overview

14
14
years of professional experience

Work History

Uber Partner

Uber
02.2014 - Current
  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
  • Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
  • Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
  • Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
  • Maintained a high driver rating through excellent communication and navigational skills.
  • Built rapport with passengers through friendly conversation and attentive listening.

Owner/Operator

Sin City Seafood
05.2021 - 09.2024
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.

Owner/Sales Manager

702 Vacation Rentals
06.2011 - 11.2018
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.

Education

Bachelors Of Science - Marketing

Delaware State University
Dover, DE
06.1990

Skills

  • Flexibility
  • Punctuality
  • Creative
  • Situational awareness

Additional Information

Life Time Member of Delta Sigma Theta Sorority Inc.

Timeline

Owner/Operator

Sin City Seafood
05.2021 - 09.2024

Uber Partner

Uber
02.2014 - Current

Owner/Sales Manager

702 Vacation Rentals
06.2011 - 11.2018

Bachelors Of Science - Marketing

Delaware State University

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Cathy Burch