Cathy Buss
Yukon
Summary
Dedicated Customer Service Representative with over 20 years of experience in enhancing customer loyalty and satisfaction. Proven track record of employing active listening, empathy, and effective communication to resolve issues. Strong leadership and problem-solving skills complemented by excellent time management capabilities. Committed to driving customer-centric initiatives that foster long-term relationships and brand loyalty.
Overview
34
34
years of professional experience
Work History
Package Sorter
Amazon
Oklahoma City
11.2024 - 11.2024
- Loaded packages onto pallets for shipment.
Dispatcher
Limo Command
Oklahoma City
09.2024 - 10.2024
- Made reservations for picking up members.
- Made profiles for members.
- Updated profiles.
Document Prepper and Scanner
MIDCON Data Services
Oklahoma City
09.2021 - 08.2024
- Lifted up to 35- 45 pound boxes filled with documents.
- I prepared the documents to be scanned by removing any staples, tape, sticky notes, and straightening any bent corners.
- Scanned documents, keyed required information.
Customer Service Representative
Hertz Corporation
Oklahoma City
03.1997 - 04.2020
- Answered calls and chats from customers, using multiple software.
- Made reservations, updating members' profiles, and extending reservation, unlocked members' accounts.
- Assisted clients in navigating Hertz.com, Dollar.com, and Thrifty.com websites and apps.
- Assisted with customer requests and answered questions to improve satisfaction.
- Assisted travel agents with their formats to book reservations in the travel agents' systems.
- Answered customer inquiries regarding billings, processed refunds, account status.
- Maintained a calm, friendly demeanor with upset customers to de-escalate stressful situations.
Line and Bakery
Western Sizzlin Steak House and Buffet
Moore
04.1991 - 05.1997
- Greeted customers.
- I took customers' orders, keyed the order to generate a receipt.
- Prepped and baked bakery items.
- Maintained cleanliness of workspaces.
Education
General Accounting
Moore-Norman Technology Center
Norman, OKAdministrative Office Technology
Oklahoma City Community College
Oklahoma City, OKSkills
- Customer service
- Data entry
- Strong Attention to Detail
- Problem solving
- Patience and composure
Timeline
Package Sorter
Amazon
11.2024 - 11.2024
Dispatcher
Limo Command
09.2024 - 10.2024
Document Prepper and Scanner
MIDCON Data Services
09.2021 - 08.2024
Customer Service Representative
Hertz Corporation
03.1997 - 04.2020
Line and Bakery
Western Sizzlin Steak House and Buffet
04.1991 - 05.1997
General Accounting
Moore-Norman Technology Center
Administrative Office Technology
Oklahoma City Community College
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