Cathy Coleman
Danville,VA
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
17
17
years of professional experience
Work History
Guest Services Supervisor
Norma's Place, House Of Hope Homeless Shelter
11.2023 - Current
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Managed front desk operations, ensuring smooth communication between departments and seamless guest experiences.
- Conducted regular team meetings to discuss guest feedback, identify areas for improvement, and implement corrective actions.
- Implemented a proactive approach to problem-solving for swift resolution of guest issues and complaints.
Certified Nursing Assistant
Riverside Rehabilitation And HealthCare Center
09.2023 - 11.2023
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
Certified Nursing Assistant
Roman Eagle Rehah And Nursing Facility
04.2021 - 09.2023
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Built rapport with patients and families, providing emotional support during difficult times.
Certified Nursing Assistant
Accordius Health At Lynchburg VA
06.2020 - 09.2021
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Built rapport with patients and families, providing emotional support during difficult times.
Certified Nursing Assistant
The Carrington Nursing Home
01.2020 - 07.2021
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Certified Nursing Assistant
Bright Leaf Assistant Living Center
12.2020 - 02.2021
- Built rapport with patients and families, providing emotional support during difficult times.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Certified Nursing Assistant
Piney Forest Health And Rehabilitation
06.2018 - 07.2019
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Certified Nursing Assistant
Saber Healthcare/ Stratford Nursing Rehab Center
09.2017 - 12.2018
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
Subway Sandwich Artist/Cashier
SUBWAY®Restaurants
04.2017 - 06.2017
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Expedited order processing for increased efficiency in high-volume periods.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Implemented creative sandwich designs for promotional events, boosting sales and attracting new customers.
Certified Nursing Assistant
Morning Side Assisting Living Center
02.2016 - 01.2017
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
Production Worker/Assembler
KDC Warehouse
01.2014 - 08.2015
- Improved production efficiency by streamlining assembly line processes and implementing time-saving techniques.
- Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
- Enhanced product quality by conducting regular inspections and identifying areas for improvement.
- Collaborated with team members to optimize workflow, resulting in increased productivity and reduced downtime.
- Maintained a safe working environment by adhering to safety protocols and promptly addressing potential hazards.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
Certified Nursing Assistant
Autumn Care Of Altavista
01.2007 - 02.2008
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Education
Certified Nursing Assistant Certification
Medical Solutions Academy
Danville, VA06.2018
GED -
Baltimore City Education
Baltimore, MD09.1994
Skills
- Increasing Occupancy
- Greeting Customers
- Guest Relations
- Quality Controls
Accomplishments
2 OUTSTANDING IMPACT AWARDS From Within The Company.
Timeline
Guest Services Supervisor
Norma's Place, House Of Hope Homeless Shelter
11.2023 - Current
Certified Nursing Assistant
Riverside Rehabilitation And HealthCare Center
09.2023 - 11.2023
Certified Nursing Assistant
Roman Eagle Rehah And Nursing Facility
04.2021 - 09.2023
Certified Nursing Assistant
Bright Leaf Assistant Living Center
12.2020 - 02.2021
Certified Nursing Assistant
Accordius Health At Lynchburg VA
06.2020 - 09.2021
Certified Nursing Assistant
The Carrington Nursing Home
01.2020 - 07.2021
Certified Nursing Assistant
Piney Forest Health And Rehabilitation
06.2018 - 07.2019
Certified Nursing Assistant
Saber Healthcare/ Stratford Nursing Rehab Center
09.2017 - 12.2018
Subway Sandwich Artist/Cashier
SUBWAY®Restaurants
04.2017 - 06.2017
Certified Nursing Assistant
Morning Side Assisting Living Center
02.2016 - 01.2017
Production Worker/Assembler
KDC Warehouse
01.2014 - 08.2015
Certified Nursing Assistant
Autumn Care Of Altavista
01.2007 - 02.2008
Certified Nursing Assistant Certification
Medical Solutions Academy
GED -
Baltimore City Education
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