Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cathy Contreras

Long Beach,CA

Summary

Sales manager with 10+ years of customer experience and mentoring sales Colleagues. Supervised and motivated a team of 15+ associates in previous position, as well as effectively working with others on grass root events to deliver sales and a great shopping experience.

Overview

18
18
years of professional experience

Work History

Sales and Customer Experience Manager

Macy's
06.2021 - Current
    • Manage a 3.5 Million dollar department.
    • Delivered $764k for the first Quarter in 2024, generating $3k over plan and $1k over Last Year.
    • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
    • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
    • Conducted regular performance reviews with team members, fostering professional growth and development.
    • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
    • Developed new employees and on-going performance assessment of current employees.
    • Established performance and service goals and held associates accountable for individual performance.

Merchandise Team Manager

Macy's
06.2016 - 06.2020
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
  • Established consistent pricing policies that enhanced customer trust and promoted long-term loyalty.
  • Managed inventory effectively, resulting in decreased excess stock and increased product turnover.
  • Developed and maintained strong vendor relationships to ensure stock levels were maintained in specific classifications that were highly requested.
  • Allocated resources efficiently by creating effective staffing schedules based on business needs and budget constraints.
  • Increased sales by implementing strategic merchandise displays and promotions.

Merchandise Team Lead

Macy's
06.2011 - 06.2016
  • Ensured all new receipts were dealt with the "24 to the Floor" strategy. 24 hours to get newness onto the sales floor front and forward.
  • Merchandised sales floor
  • Led a diverse team of associates, fostering a supportive work environment to improve performance.
  • Trained new hires, ensuring all team members were well-versed in company policies and procedures.
  • Collaborated with sales team to identify and fulfill customer needs.

Support Associate

Macy's
06.2006 - 06.2011
  • Price Change- Managing and updating prices in store, ensure merchandise is accurately priced on weekly basis to reflect any mark downs or mark ups.
  • Sign Team- Managing and updating Sale signs ensuring all signs reflect POS system.
  • Merchandising- plans how to display merchandise to attract customers attention, evaluates product sell-through to replenish merchandise, and implements seasonal promotions set ups.

Education

Certification - Massage Therapy

UEI
Huntington Park, CA
06.2005

High School Diploma -

Bell Senior High School
Bell, CA
2003

Skills

    • Time Management
    • Communication
    • Product Knowledge
    • Planning
      • Bilingual
      • Organization
      • Critical Thinking
      • Team work

Languages

English and Spanish
Native or Bilingual

Timeline

Sales and Customer Experience Manager

Macy's
06.2021 - Current

Merchandise Team Manager

Macy's
06.2016 - 06.2020

Merchandise Team Lead

Macy's
06.2011 - 06.2016

Support Associate

Macy's
06.2006 - 06.2011

Certification - Massage Therapy

UEI

High School Diploma -

Bell Senior High School

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Cathy Contreras