Kaelan Demelo
North Dartmouth,MA
Summary
Passionate Account Manager in the foodservice sector with over 15 years of experience in the restaurant industry, recognized for a performance-driven approach and commitment to driving organizational success. Received an MBA in marketing and possesses the strategic insight necessary to elevate brand presence and market share. Proven ability to foster strong customer relationships while delivering exceptional results in fast-paced environments, consistently exceeding expectations and contributing to overall business growth. Dedicated professional focused on leveraging extensive industry knowledge to create innovative solutions that enhance operational efficiency and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Account Manager, Customer Experience
SYSCO Food Services
Boston, MA
07.2022 - Current
- Increased customer satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high customer retention rate by providing exceptional customer service and anticipating customer needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Streamlined internal processes for better efficiency in account management tasks.
- Named BOS Champion for Boston and NNE and lead team trainings to help maintain an above 80% goal.
- Assisted in the trainings for new hires, ensuring smooth onboarding process.
- Leveraged CRM tools to maintain accurate records of customer interactions and support requests.
- Conducted monthly and quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
- Met existing customers to review current services and expand sales opportunities.
Sales Consultant
SYSCO Food Services
Boston, MA
11.2019 - 07.2022
- Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.
- Cold called and conducted face-to-face sales calls with Regional and District Managers in assigned sales territory.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Sales Consultant
Reinhart Foodservice
Boston, MA
03.2018 - 10.2019
- Proficient in building relationships, negotiating deals, and closing sales.
- Generate and build relationships with customers to bring in value to each account.
- Educate customers on product knowledge by utilizing specialists within the company.
- Help customers with food costs using Online Business Tools which also help them control their profit and loss, inventory and building new recipes.
FOH Asst. Manager/Bartender
Brick Alley Pub
Newport, RI
10.2010 - 08.2018
- Increased sales by ensuring guest satisfaction and delivering a high level of hospitality.
- In charge of hiring and training as well as maintaining a staff that exceeds expectations.
- Oversees lunch and dinner shifts and responds to customer complaints and ensures that all customers leave satisfied
- Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
FOH Manager,Event Coordinator
Greasy Luck Brewpub
New Bedford, MA
09.2017 - 03.2018
- Direct front of house staff while creating structure and keeping a strong foundation for customer service.
- In charge of hiring and training new staff.
- Control ordering and sales.
- Provide service for all Event inquiries such as birthday parties, weddings and national bands.
- Coordinate events day of and provide all assistance to customers needs.
Bridal Consultant
Bridal Sales, David’s Bridal
Dartmouth, North Dartmouth, MA
12.2009 - 08.2010
- Assisted Brides and Bridal Parties with choosing dresses to fit their personal styles.
- Provided outstanding customer service from the moment they walked into the door and after their last fitting.
Server
Rose Alley Ale House
New Bedford, MA
03.2009 - 12.2009
- Assisted guests with making many choices in an informative and helpful fashion.
- Appropriately suggested additional items to customers to increase restaurant sales.
- Consistently adhered to quality, expectations, and standards.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
MBA - Marketing
University of Massachusetts, Dartmouth
North Dartmouth, MA06.2023
Bachelor of Arts - Humanities and Social Science
University of Massachusetts - Dartmouth
North Dartmouth, MA05.2009
Skills
- Relationship Building
- Product and service knowledge
- Network development
- B2B sales
- Strategic Planning
- Persuasive communication
- Time management
- Staff Training
- Problem solving strength
- Team building
- Extensive computer knowledge
Timeline
Account Manager, Customer Experience
SYSCO Food Services
07.2022 - Current
Sales Consultant
SYSCO Food Services
11.2019 - 07.2022
Sales Consultant
Reinhart Foodservice
03.2018 - 10.2019
FOH Manager,Event Coordinator
Greasy Luck Brewpub
09.2017 - 03.2018
FOH Asst. Manager/Bartender
Brick Alley Pub
10.2010 - 08.2018
Bridal Consultant
Bridal Sales, David’s Bridal
12.2009 - 08.2010
Server
Rose Alley Ale House
03.2009 - 12.2009
Bachelor of Arts - Humanities and Social Science
University of Massachusetts - Dartmouth
MBA - Marketing
University of Massachusetts, Dartmouth