- I participate in various sports activities for physical activity, camaraderie, and personal growth
- I enjoy cooking for friends and family gatherings
- Enjoy hobbies that combine physical activity with outdoor exploration
- Cake Decorating
- Creative Writing
- Fashion
- Dance
- Interior Design
Cathy Costa/Guerrero
Lahaina,HI
Summary
Dynamic and results-driven professional with extensive experience in customer service and inventory management at CVS Health. Proven ability to enhance team performance through effective training and leadership. Recognized for maintaining high standards of organization and attention to detail, ensuring a welcoming environment that boosts customer satisfaction.
Professional retail worker with proven ability to deliver exceptional customer service and maintain organized, efficient store operations. Skilled in inventory management, sales, and merchandising, with strong emphasis on teamwork and achieving results. Reliable and adaptable, adept at navigating changing needs and ensuring smooth daily functions. Strong communication and problem-solving skills contribute to positive shopping experience for customers.
Overview
17
17
years of professional experience
Work History
Store Associate
CVS Health (Longs Drugs)
Kihei ,Maui ,Hawaii
06.2023 - 11.2024
- Assisted customers with product inquiries and transactions, ensuring a positive shopping experience.
- Maintained inventory accuracy through regular stock checks and organized merchandise displays.
- Processed sales transactions efficiently using point-of-sale systems, minimizing customer wait times.
- Trained new team members on store policies and operational procedures to enhance team performance.
- Monitored store cleanliness and organization, contributing to a welcoming environment for shoppers.
Housekeeping Room Attendant
Westin Maui Hotel Resort & Spa
2365 Kaanapali Parkway
01.2022 - 12.2023
- Managed daily cleaning operations for guest rooms, ensuring high standards of cleanliness and presentation.
- Trained new staff on effective cleaning techniques and safety protocols to enhance team performance.
- Assisted in creating a welcoming atmosphere through attention to detail in room setup and presentation for guests.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Sales Associate / Bakery & Deli Clerk
Foodland Supermarket Lahaina
878 Front Street
03.2017 - 07.2020
- Maintained store cleanliness and organization, ensuring a welcoming environment.
- Learned inventory management systems to track stock levels and assist with restocking.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Assisted customers in product selection, enhancing their shopping experience.
Parking Lot Attendant
Pro Park Inc.
845 Wainee Street Lahaina
01.2012 - 08.2016
- Managed daily operations of parking lot, ensuring optimal flow and customer satisfaction.
- Assisted customers with inquiries, providing exceptional service and resolving issues efficiently.
- Handled cash transactions accurately and responsibly by following company guidelines for secure handling of funds.
- Assisted disabled patrons with special parking accommodations, ensuring their needs were met within ADA guidelines.
- Reduced instances of theft or vandalism by vigilantly watching over parked vehicles and promptly reporting any suspicious activities.
Store Manager
Big Guy Subway Sandwiches
910 Honoapiilani Hwy
01.2008 - 01.2012
- Led daily operations, ensuring exceptional customer service and efficient store management.
- Managed inventory control processes, optimizing stock levels and reducing shrinkage.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Education
GED -
Lahainaluna High
Lahainaluna Road06-1988
Skills
- Customer service
- Customer assistance
- Cash handling accuracy
- Attention to detail focus
- Organizational skills development
- Team leadership
- Inventory management proficiency
- Inventory assessment
- Team cooperation
- Inventory and stocking
Accomplishments
- Supervised team of 15 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Interests
Timeline
Store Associate
CVS Health (Longs Drugs)
06.2023 - 11.2024
Housekeeping Room Attendant
Westin Maui Hotel Resort & Spa
01.2022 - 12.2023
Sales Associate / Bakery & Deli Clerk
Foodland Supermarket Lahaina
03.2017 - 07.2020
Parking Lot Attendant
Pro Park Inc.
01.2012 - 08.2016
Store Manager
Big Guy Subway Sandwiches
01.2008 - 01.2012
GED -
Lahainaluna High