Cathy Fremont
Palm Beach Gardens
Summary
Professional with background in administrative support, known for high standards and results-driven approach. History of optimizing office operations and contributing to team success. Skilled in organization, communication, and multitasking. Successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.
Overview
5
5
years of professional experience
Work History
Client Excellence Assistant
HearUSA
02.2024 - Current
- Streamlined service operations by efficiently responding to client and prospect inquiries regarding appointment scheduling and service requests.
- Managed complex communication flows, handling inbound and up to 300 outbound calls per day to coordinate client services and follow-up.
- Demonstrated expertise in task prioritization to manage multiple administrative duties simultaneously.
- Ensured client satisfaction by promptly and effectively resolving service-related issues, contributing to a 20% retention rate improvement.
Patient Consultant
Trulieve
06.2021 - 05.2024
- Coordinated returns and exchanges in compliance with company policies, ensuring a seamless experience for clients.
- Delivered patient care by accurately dispensing medications, adhering strictly to all departmental regulations.
Certified Pharmacy Technician
CVS Health
08.2023 - 01.2024
- Conducted regular cycle counts to maintain precise inventory levels and ensure product availability.
- Accurately counted and dispensed prescription medications in accordance with regulatory guidelines and company policies.
Education
High school diploma -
Ed W Clark High School
Las Vegas, NVSkills
- Service Coordination & Scheduling
- Task Prioritization & Organization
- Regulatory Adherence
- Inventory & Logistical Management
- Process Streamlining
- Team collaboration
Timeline
Client Excellence Assistant
HearUSA
02.2024 - Current
Certified Pharmacy Technician
CVS Health
08.2023 - 01.2024
Patient Consultant
Trulieve
06.2021 - 05.2024
High school diploma -
Ed W Clark High School