Cathy Genova

FedEx Express

10.1994 - 11.2023

Drove safely at all times to avoid accidents and harm.
Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
Followed company policies and procedures during shift.
Verified package information to check for accuracy and completeness.
Safely loaded items into delivery vehicle to minimize damage while in transit.
Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
Operated vehicle safely in highly congested areas with no traffic violations.
Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
Enhanced customer satisfaction through timely deliveries and professional communication with clients.
Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.