Cathy Gillooley
Roland,OK
Summary
Experienced receptionist focused on HIPAA compliance and accurate data management. Known for delivering exceptional customer service while maintaining organized workflows, contributing to increased patient satisfaction and operational efficiency.
Overview
38
38
years of professional experience
Work History
Receptionist
ACENTA - Arkansas Center For Ear, Nose, Throat, and Allergy
02.2024 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Helped patients complete necessary medical forms and documentation.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Supported office staff and operational requirements with administrative tasks.
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues in both front office and clinical roles.
- Checked patient insurance, demographic, and health history to keep information current.
- Demonstrated strong attention to detail when updating patient demographics, ensuring accurate information for proper billing and treatment purposes.
- Expedited check-in process for patients by efficiently collecting necessary paperwork and verifying insurance coverage upon arrival.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
Manager, Benefits Department
ArcBest
Fort Smith
01.1988 - 01.2024
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
High School Diploma -
Roland School
Roland, OK05-1975
Skills
- Organization skills
- Data entry
- Appointment scheduling
- Spreadsheet tracking
- Team collaboration
- Customer service
- Attention to detail
- Listening skills
- Telephone etiquette
- Referral verification
- Patient eligibility requirements
- HIPAA compliance
- Patient registration
- Payment collection
Timeline
Receptionist
ACENTA - Arkansas Center For Ear, Nose, Throat, and Allergy
02.2024 - Current
Manager, Benefits Department
ArcBest
01.1988 - 01.2024
High School Diploma -
Roland School