Cathy Grant
Auburn
Summary
Driven General Manager experienced in implementing strategic approaches that enhance profitability and sales. Achieved significant improvements in operations and customer care through effective team motivation, training, and development. Focused on increasing production and minimizing downtime in high-stress environments while managing multiple projects successfully.
Overview
1
1
Certification
26
26
years of professional experience
Work History
General Manager
Burger King
Auburn
02.2021 - Current
- Oversaw daily operations of restaurant to ensure smooth service delivery.
- Managed staff scheduling and training for optimal team performance.
- Implemented inventory control measures to maintain stock levels.
- Conducted regular performance evaluations and provided feedback to employees.
- Enforced health and safety regulations to comply with industry standards.
- Resolved customer complaints swiftly to maintain satisfaction levels.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Customer Service Representative
Newks Eatery Cafe
Auburn
09.2020 - 02.2021
- Provided exceptional customer service in high-volume cafe environment.
- Assisted customers with menu selections and special dietary requests.
- Processed orders efficiently using point-of-sale systems.
- Maintained cleanliness and organization of dining and service areas.
General Manager
Burger King
Auburn
07.2000 - 09.2020
- Oversaw daily operations of restaurant to ensure smooth service delivery.
- Managed staff scheduling and training for optimal team performance.
- Implemented inventory control measures to maintain stock levels.
- Conducted regular performance evaluations and provided feedback to employees.
- Enforced health and safety regulations to comply with industry standards.
- Resolved customer complaints swiftly to maintain satisfaction levels.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Education
Opelika High School
Opelika, ALSkills
- Operations management
- Budgeting
- Inventory control
- Menu planning
- Start-up operations
- Compliance enforcement
- Staff scheduling
- Employee training
- Customer service
- Performance evaluation
- Team leadership
- Problem solving
- Goal setting
- Negotiation skills
Certification
- Serve safe certificate
Accomplishments
- Excellent gross profit
- Positive customer count
- Superior food 1 control
Timeline
General Manager
Burger King
02.2021 - Current
Customer Service Representative
Newks Eatery Cafe
09.2020 - 02.2021
General Manager
Burger King
07.2000 - 09.2020
Opelika High School