Cathy Gross

Tacoma,WA

Summary

Dedicated office administrator with a strong background in customer service and office operations. Known for exceptional attention to detail and the ability to manage multiple tasks, driving improvements in workflow efficiency and customer satisfaction.

Overview

years of professional experience

Work History

Office Administrator /Removal Technician

Haven Of Rest Funeral Home* Cemetery* Crematory

Gig Harbor, WA

12.2020 - 03.2026

Managed daily office operations, ensuring efficient workflow.
Oversaw inventory management of office supplies and equipment, reducing costs through effective procurement strategies.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Financial processing, registration, recordkeeping, and other administrative functions.
Maintained electronic and paper filing systems for easy retrieval of information.
Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties..
Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
Maximized office space, maintaining a clean, organized , and efficient work space.
Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.

Bartender

Thunderbird Lounge

Tacoma, WA

03.2015 - 11.2020

Crafted signature cocktails and classic drinks, enhancing customer satisfaction and loyalty.
Managed bar inventory, ensuring stock levels met demand while minimizing waste.
Trained new bartenders on beverage preparation techniques and customer service standards.
Streamlined drink preparation processes, increasing service efficiency during peak hours.
Fostered a welcoming atmosphere, resulting in positive customer feedback and repeat business.
Served high customer volumes.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Followed alcohol awareness procedures for preventing excessive guest intoxication.

Education

Tacoma Community College

Tacoma, WA

Skills

Time management
Office administration

Administrative support
Database entry * Customer Service

Accomplishments

I am a Public Notary - Exp. May 5, 2029. *CPR AED - EMS Safety. *Love to Golf.

Interests

Backpacking and Hiking
Community Cleanup
Participating in fundraising events to support local charities, schools, or community projects
Dancing * Rock Work & Cement out door creations *Riding Bikes *Golf

Timeline