- Backpacking and Hiking
- Community Cleanup
- Participating in fundraising events to support local charities, schools, or community projects
- Dancing * Rock Work & Cement out door creations *Riding Bikes *Golf
Cathy Gross
Tacoma,WA
Summary
Dedicated office administrator with a strong background in customer service and office operations. Known for exceptional attention to detail and the ability to manage multiple tasks, driving improvements in workflow efficiency and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Office Administrator /Removal Technician
Haven Of Rest Funeral Home* Cemetery* Crematory
Gig Harbor, WA
12.2020 - 03.2026
- Managed daily office operations, ensuring efficient workflow.
- Oversaw inventory management of office supplies and equipment, reducing costs through effective procurement strategies.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Financial processing, registration, recordkeeping, and other administrative functions.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties..
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Maximized office space, maintaining a clean, organized , and efficient work space.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.
Bartender
Thunderbird Lounge
Tacoma, WA
03.2015 - 11.2020
- Crafted signature cocktails and classic drinks, enhancing customer satisfaction and loyalty.
- Managed bar inventory, ensuring stock levels met demand while minimizing waste.
- Trained new bartenders on beverage preparation techniques and customer service standards.
- Streamlined drink preparation processes, increasing service efficiency during peak hours.
- Fostered a welcoming atmosphere, resulting in positive customer feedback and repeat business.
- Served high customer volumes.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Tacoma Community College
Tacoma, WASkills
- Time management
- Office administration
- Administrative support
- Database entry * Customer Service
Accomplishments
I am a Public Notary - Exp. May 5, 2029. *CPR AED - EMS Safety. *Love to Golf.
Interests
Timeline
Office Administrator /Removal Technician
Haven Of Rest Funeral Home* Cemetery* Crematory
12.2020 - 03.2026
Bartender
Thunderbird Lounge
03.2015 - 11.2020
Tacoma Community College