Summary
Overview
Work History
Education
Skills
Awards
Affiliations
Certification
Languages
References
Timeline
Generic

COURTNEY HAMILTON

Meadow Vista,CA

Summary

I am a seasoned office/warehouse manager and trainer with over a decade of experience. I am diligent, hardworking, respectful, and a team player. I learn quickly, and I am detailed oriented.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Accounting Technician/Office Administrator

Sierra Plumbing Supply
Grass Valley, CA
02.2024 - Current
  • Conducted research on customer accounts as needed to answer inquiries or resolve issues related to payments received or owed.
  • Generated weekly aging reports to track overdue payments from clients and followed up accordingly.
  • Investigated any discrepancies between invoices and purchase orders.
  • Communicated regularly with vendors regarding invoice processing status updates.
  • Reviewed all incoming payments for accuracy before posting them into the general ledger system.
  • Updated vendor files with new contact information or changes in payment terms upon request.
  • Reconciled daily cash receipts with bank deposits.
  • Responsible for entering customer payments into the accounting software system.
  • Verified accuracy of invoices and account balances.
  • Monitored accounts receivable report, checking for late, delinquent, or missing invoices, and payments.
  • Performed data entry tasks into computer databases from paper documents.
  • Developed spreadsheets to track project progress, budgets and other related data.
  • Answered incoming calls and responded to customer inquiries.
  • Compiled statistical data from various sources for analysis.
  • Monitored emails, sorted mail and distributed correspondence accordingly.
  • Maintained filing system for important documents such as contracts and invoices.
  • Supported departmental activities by providing clerical assistance.
  • Provided technical assistance with computer hardware and software issues when needed.
  • Managed office supplies inventory and placed orders when necessary.
  • Provided general administrative support to staff members.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.

OWNER

THE BINDERY
EAST SACRAMENTO, CA
01.2022 - 12.2023
  • Managed daily operations of business including: interviewing, training, hiring, firing and supervising employees in both an office and warehouse setting.
  • Monitored performance of personnel against goals set forth by the company.
  • Provided direction and guidance to employees.
  • Answered all the calls coming into the office.
  • Kept records for production, inventory, income, and expenses.
  • Implemented quality assurance processes to ensure product excellence.
  • Assigned team members to specific duties to assure our strict deadlines were met.
  • Managed operations budgeting, accounts payable and accounts receivable via Quickbooks.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Ensured compliance with local, state, and federal regulations.
  • Employed and managed vendors by negotiating deliverables, cost and expected quality used in the printing industry.
  • Created estimates to determine materials needed, production times and labor requirements.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Delivered products to customer locations on time.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Created a social media presence and began work on a new website via Wordpress.
  • Learned how to maintain the equipment or obtained service contracts to keep equipment running efficiently.
  • Performed hand-work services of printed materials.
  • Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
  • Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.

CO-OWNER/SECRETARY

DMK CONSTRUCTION CO. INC.
LODI, CA
01.2016 - 01.2021
  • As a co-owner of a construction company, I had overlapping responsibilities with being a sole owner of The Bindery. My late husband held a GEC license as-well-as a C60. Most of the work was performed in an industrial setting.
  • To avoid redundancy, please see job duties listed above.

PRO DESK ASSOCIATE

HOME DEPOT
WEST SACRAMENTO, CA
01.2008 - 09.2008
  • As a Pro Desk Associate at Home Depot, my duties included building structures, bidding jobs, answering phone calls, and maintaining reports for the department.

SPECIAL ORDER EXPEDITOR/HEAD CASHIER

HOME DEPOT
ROSEVILLE
01.2002 - 12.2006

As a Special Order Expeditor at Home Depot, my duties were varied and enhanced beyond expediting due to outstanding work performance and included:

  • Oversaw the Cashiers as a Head Cashier (supervising), and backed up the Customer Service Desk.
  • Training personnel on correct ordering procedures, and auditing the Special Ordering system against notes and PO's.
  • Maintaining updated knowledge of all the specialty departments, receiving, and special ordering systems, through continuing education and advanced training.
  • Maintained open communication with cross - functional team members through internal notes, training, and auditing, resulting in successful project outcomes.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Used various computer programs.
  • Operated a multiphone line.
  • Created a filing system for efficient and detailed customer databases.
  • Operated an electric forklift and several man lifts to receive orders into the "Special Order Cage." I also became a lift trainer teaching and certifying others for Home Depot.
  • Ensured that stock was properly labeled and arranged in designated areas.
  • Verified the accuracy of incoming shipments against purchase orders.
  • Organized shipping documents into database systems for easy retrieval when needed.
  • Managed multiple tasks simultaneously while meeting deadlines efficiently.
  • Identified incorrect or damaged items in shipments and reported discrepancies to suppliers. Sometimes minor defects would be repaired with customers approval.
  • Tracked shipments using various transportation software tools ensuring timely deliveries.
  • Expedited, routed, and dispatched materials and parts according to production schedules and commitments, generated schedule progress reports and tracked completed orders.
  • Traced missing material and shipments through vendor and customer communications.
  • Performed regular physical inventories as required by company policies.
  • Collaborated with warehouse personnel to locate requested items quickly.
  • Maintained accurate records of all materials received, stored and distributed.

Education

High School Diploma -

PLACER HIGH SCHOOL
Auburn, CA
06-2002

Computer Networking

R.O.P. - CISCO COMPUTER NETWORKING
AUBURN, CA
01.2001

Skills

  • Typing
  • 10 key
  • Microsoft Word
  • Apple Pages
  • Excel
  • Numbers
  • Quickbooks
  • Adobe programs
  • Social media for marketing
  • Troubleshooting network problems
  • Budgeting
  • Forecasting
  • Billing and Invoicing
  • Team management
  • Customer service
  • Time management
  • Leadership
  • Business Management
  • Administrative Oversight
  • Bidding Processes
  • Project Estimating
  • Financial Planning
  • Profit and Loss Analysis
  • Staff Project Management
  • Employee Development
  • Cash Flow Optimization
  • Staff Hiring
  • Interpersonal Communication
  • Training Initiatives
  • Project Budgeting
  • Organized and Detail-Oriented
  • Project Scheduling
  • Inventory Management
  • Equipment Maintenance
  • Loading and Unloading
  • Space Planning
  • Goal Setting
  • Employee Team Supervision
  • Safety Standards
  • Warehouse Auditing
  • Customer Care
  • Logistics Coordination
  • Waste Reduction
  • Warehouse Operations
  • Operating a Forklift
  • Delegating Work
  • Shipping and Receiving
  • Conflict Resolution

Awards

  • Within my first year of being the Special Order Expeditor, I saved Home Depot $65,000, and course corrected the reorder issues due to employee errors.
  • I received several employee of the month awards, and four $1/hr raises in one year.
  • I was then asked to be in the manager training program to learn the inner workings of business at a corporate level.
  • I have been a skilled lift operator for two decades, becoming a trainer for several different lifts at the Home Depot.
  • Most recently, I was re-certified to operate a gas forklift for my small business through the Safety Center in Sacramento.
  • Perhaps my greatest personal achievement has been hearing from one of my employees that I have been the best boss they ever had because of the way I took care of my employees, fostered independent thinking on projects, and achieved success through positive behavior reinforcement.

Affiliations

  • In my spare time, I like to garden, sew, and create art of various kinds. I'm also a musician, although I don't play currently, I used to play with the Lodi Symphony. I have 3 kids, 2 dogs, and 2 cats and hope to add some goats and chickens soon. I'm also a car nerd, an enjoy detailing my cars whenever I get the chance.

Certification

  • Currently forklift certified.

Languages

Spanish
Limited
German
Limited

References

References available upon request.

Timeline

Accounting Technician/Office Administrator

Sierra Plumbing Supply
02.2024 - Current

OWNER

THE BINDERY
01.2022 - 12.2023

CO-OWNER/SECRETARY

DMK CONSTRUCTION CO. INC.
01.2016 - 01.2021

PRO DESK ASSOCIATE

HOME DEPOT
01.2008 - 09.2008

SPECIAL ORDER EXPEDITOR/HEAD CASHIER

HOME DEPOT
01.2002 - 12.2006

High School Diploma -

PLACER HIGH SCHOOL

Computer Networking

R.O.P. - CISCO COMPUTER NETWORKING
COURTNEY HAMILTON