Summary
Overview
Work History
Skills
Timeline
SalesAssociate

Cathy Hartry

Portsmouth,VA

Summary

Dynamic customer service professional with a proven track record at Time Life Music, excelling in complaint resolution and enhancing customer satisfaction. Skilled in technical troubleshooting and product sales, I effectively processed orders and streamlined communication, contributing to improved response times and overall service excellence.

Overview

2026
2026
years of professional experience

Work History

Customer Service Call Center Representative

Time Life Music
  • Responded to customer inquiries with accuracy and efficiency, enhancing overall satisfaction.
  • Resolved issues by utilizing company databases and CRM systems to track customer interactions.
  • Processed orders and returns, ensuring compliance with company policies and procedures.
  • Collaborated with team members to streamline communication and improve response times.
  • Maintained detailed records of customer interactions, contributing to data integrity for reporting purposes.
  • Adapted quickly to changes in product offerings, providing up-to-date information to customers.

Sales Associate

Hartung Gallery
06.2007 - 06.2025

Sales of framing art

Assembly of framing art

Handling customer service when customer is not happy

Skills

  • Customer satisfaction
  • Technical troubleshooting
  • Complaint resolution
  • Product and service sales
  • Feedback reception
  • Cross-selling services
  • Brand promotion

Timeline

Sales Associate

Hartung Gallery
06.2007 - 06.2025

Customer Service Call Center Representative

Time Life Music
Cathy Hartry