Cathy Mattoon
Elgin
Summary
Experienced professional skilled in cash handling and payment processing, with a strong focus on customer relationship management. Maintains high standards of accuracy in fund management and compliance with financial regulations. Successfully improves operational efficiency and customer satisfaction in fast-paced settings through clear communication and strategic problem-solving. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Cashier
Goodwill Industries of the Columbia Willamette
Newberg
09.2016 - 04.2019
- Answered customer inquiries regarding store policies and procedures.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Followed company security procedures for handling large sums of money.
- Resolved customer complaints professionally in accordance with company policy.
- Ensured compliance with all safety regulations within the store environment.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Conducted price checks for special orders or discounts as requested by customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
Cashier
WinCo Foods
McMinnville
10.2012 - 02.2016
- Followed company security procedures for handling large sums of money.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed sales transactions to prevent long customer wait times.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Worked closely with front-end staff to assist customers.
- Collected payments and provided accurate change.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Discounted purchases by scanning and redeeming coupons.
Education
Medical Billing And Coding
Stradford Career Institute
Online04-2025
Medical Billing And Codine
Everest Institute
Tigard, OR01-2010
Skills
- Medical coding and billing
- Healthcare compliance
- Patient data management
- Insurance verification
- Customer service
Timeline
Cashier
Goodwill Industries of the Columbia Willamette
09.2016 - 04.2019
Cashier
WinCo Foods
10.2012 - 02.2016
Medical Billing And Coding
Stradford Career Institute
Medical Billing And Codine
Everest Institute
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