Cathy Newport
Upper Marlboro,MD
Summary
Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Experienced with high-level administrative support, ensuring seamless daily operations for executives. Utilizes advanced organizational skills and meticulous attention to detail to manage schedules, travel arrangements, and correspondence. Track record of leveraging strong interpersonal skills and discretion to build trust and maintain confidentiality.
Security Clearance - Secret
Overview
15
15
years of professional experience
Work History
Senior Executive Assistant
Booz Allen Hamilton
McLean, VA
06.2022 - Current
- Provide extensive calendar management and deconflicting competing appointments for one (1) Vice President and five (5) Principles/Directors. Create and submit all expense reports for Vice President/Principles/Directors in compliance with company policy using Concur Solutions. Assist the executives with managing and prioritizing the daily workload and adjusting revised priorities, including preparing meeting materials, multi-stop domestic and international travel itineraries and assist in planning meetings and conferences.
- Serve as a point of contact for the other administrative and leadership teams.
- Purchase equipment for all team members and new hires using Ivalua Procurement software.
- Execute independent decisions within established guidelines and ensure appropriate level of discretion while handling exposure to highly sensitive and confidential data.
Technical Support Specialist - Evening - REMOTE (Part-Time)
2U, Inc
Hyattsville, MD
12.2018 - 04.2024
- Participated in root cause analysis and communicated findings to customers. Assist in monitoring class times as well as providing follow-up with professors. Correspond with company departments and internal cross-functional teams to promptly resolve student and faculty issues. Mastered Zoom Video conferencing and the Learning Management System (LMS) System to proficiently provide technical assistance to faculty/students and troubleshoot with competence.
- Communicated with students and faculty via phone, email and chat to resolve all technical issues.
- Researched and analyzed web-based technologies and services to keep current with emerging technologies. Troubleshoot technical issues and coordinating solutions with 2U’s technical team. Understand Student/Faculty Support processes to communicate and improve processes.
- Use of Salesforce Ticketing system to troubleshoot, document the results of call and communicate with customers.
Executive Assistant/Technical Sales | Administrator/Help Desk Support
Immersive Concepts LLC
Beltsville, MD
07.2019 - 02.2022
- Managed and maintained SharePoint site for several groups. Organized extensive travel arrangements for team members traveling to sites. Managed extensive calendar (Microsoft Outlook) for Managing Member. Collaborated with teams on proposals for prospective government contracts.
- Spearheaded the installment and training for staff for Crow Canyon Ticketing and Asset Management System.
- Managed Crow Canyon Ticket and Asset Management System to ensure all tickets received through Helpdesk are assigned to the correct department and all assets are uploaded as needed using Microsoft Excel.
- Formatted Microsoft Word documents for government proposals.
- Utilized a checklist to ensure all documents were gathered for government proposals.
- Assisted in the implementation of processes for ISO 27001 and ISO 20000-1 audits.
- Participated in Project Manager’s weekly meeting to ensure all contracts were on target.
IT Training Development & Video Production Specialist
Leidos, Inc.
Bethesda, MD
12.2012 - 04.2019
- Crafted, facilitated, and delivered targeted training sessions and videos for CSR users to boost understanding and adoption of all software and systems. Orchestrated all video post-productions including reviewing footage, making editorial decisions, video transcoding, rough cuts, audio adjustment, color correction, and final editing.
- Spearheaded assessment of training and development needs through in-depth interviews with managers and employees.
- Increased user familiarity with new software by introducing features and implementation tips.
- Streamlined employee onboarding by developing a video highlighting critical new hire information.
- Created and edited all training documents using Microsoft Word and Microsoft PowerPoint.
Executive Assistant to the Chief Information Officer
DSFederal, Inc.
Bethesda, MD
01.2011 - 12.2012
- Streamlined office operations and processes to enhance efficiency, productivity, and organization. Delivered hand-on technical support for both an electronic application and review solution and Internet Assisted Meetings (IAM).
- Improved calendar management, scheduling, and travel arrangement coordination for the CIO.
- Advanced CSR staff knowledge by facilitating targeted training and development sessions.
- Managed the Information Management Branch website using CMS, as well as the IMB Share Point site.
- Initiated purchase requests using NIH POTS (Purchasing Online Tracking System).
- Requested training using NIH Integrated Training System (NIHITS).
Education
BA - Marketing
University of Guyana
GuyanaDiploma - Hotel Management
Guyana Pegasus Hotel School
GuyanaCertificate - Studio Production
Montgomery Community Media (MCM)
Rockville, MDHigh School Diploma - undefined
The Bishops’ High School
Georgetown, GuyanaSkills
- Project Management
- Strategic Planning
- Office Management
- Technical Support
- Solutions Implementation
- Needs Analysis
- Relationship Management
- Windows OS
- Microsoft Office Suite
- High-level confidentiality
- Excellent interpersonal skills
- Event planning expertise
- Customer Service-oriented
- Travel arrangements
- Meticulous attention to detail
- Calendar management proficiency
- Exceptional interpersonal skills
Training
EdWell Project Management Training - Boot camp - Online
Timeline
Senior Executive Assistant
Booz Allen Hamilton
06.2022 - Current
Executive Assistant/Technical Sales | Administrator/Help Desk Support
Immersive Concepts LLC
07.2019 - 02.2022
Technical Support Specialist - Evening - REMOTE (Part-Time)
2U, Inc
12.2018 - 04.2024
IT Training Development & Video Production Specialist
Leidos, Inc.
12.2012 - 04.2019
Executive Assistant to the Chief Information Officer
DSFederal, Inc.
01.2011 - 12.2012
Diploma - Hotel Management
Guyana Pegasus Hotel School
Certificate - Studio Production
Montgomery Community Media (MCM)
High School Diploma - undefined
The Bishops’ High School
BA - Marketing
University of Guyana