Cathy Nguyen
Richmond,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative (Remote, Seasonal)
Uncommon Goods
Remote
09.2025 - 12.2025
- Provide exceptional remote customer support during peak holiday and extended seasons via chat, email, and phone.
- Assist customers with orders, returns, and product information while maintaining a high satisfaction rating.
- Document interactions accurately in CRM systems such as Zendesk to ensure efficient workflow.
- Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
- Established rapport with customers through active listening skills, empathy, and understanding of their needs or concerns.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
Market Manager
Lakefront CLE, Parma Heights
03.2025 - 07.2025
- Drove sales growth through strategic door-to-door prospecting initiatives.
- Led recruitment and training of high-performing teams, enhancing operational efficiency.
- Managed team performance metrics and fostered team development through coaching.
Assistant Manager
Third Coast Events, Houston
12.2021 - 12.2024
- Recruited, trained, and mentored staff, fostering a collaborative environment.
- Managed client relationships, enhancing satisfaction and retention.
- Implemented strategic sales initiatives, boosting revenue and expanding client base.
Assistant Manager
Bella Nails, Mandeville
03.2022 - 05.2023
- Managed daily operations and supervised staff to ensure service quality.
- Developed and implemented customer service strategies to enhance satisfaction.
- Analyzed sales data to identify growth opportunities.
Receptionist
Sparadise Spa, Metairie
08.2020 - 04.2022
- Managed front desk operations and client scheduling for treatments and services.
- Handled customer inquiries and resolved complaints to improve guest experience.
- Assisted in marketing initiatives to promote spa services.
- Managed time efficiently during peak hours while multitasking various responsibilities within the salon setting.
Cashier
Read Seafood, New Orleans
12.2019 - 04.2022
- Delivered excellent customer service and handled inquiries professionally.
- Maintained positive team collaboration and promoted products when appropriate.
- Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
- Trained new staff on cash handling procedures and customer interaction protocols.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Education
High School Diploma -
Chalmette High School
Chalmette05-2022
Skills
- Customer Service
- Team Leadership & Management
- Recruiting & Training
- Public Speaking & Communication
- Organization & Time Management
- Door-to-Door Sales & Prospecting
- Active listening
- CRM software
LANGUAGES
English
Vietnamese
Timeline
Customer Service Representative (Remote, Seasonal)
Uncommon Goods
09.2025 - 12.2025
Market Manager
Lakefront CLE, Parma Heights
03.2025 - 07.2025
Assistant Manager
Bella Nails, Mandeville
03.2022 - 05.2023
Assistant Manager
Third Coast Events, Houston
12.2021 - 12.2024
Receptionist
Sparadise Spa, Metairie
08.2020 - 04.2022
Cashier
Read Seafood, New Orleans
12.2019 - 04.2022
High School Diploma -
Chalmette High School